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Gene Messer Volkswagen

Lubbock, TX

4.7
181 Reviews
Call Dealership (806) 793-8844
View Awards

7007 University Ave

Lubbock, TX

79143

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181 Reviews of Gene Messer Volkswagen

October 26, 2024

Very awesome dealership service area is always very nice. I like to work with Amanda. She’s in the service area. She is always so helpful communicative and I just love her.🤍 More

by Emoreno12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda service area
Report | Print
Oct 26, 2024 -

Gene Messer Volkswagen responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 23, 2024

Always a great dealership! I love Gene Messer Volkswagen staff. Very professional staff from sales to finance to service! More

by cdnail10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez in Service
Report | Print
Oct 25, 2024 -

Gene Messer Volkswagen responded

Hi, thank you so much for your positive comments about Gene Messer Volkswagen! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 20, 2024

Gene Messer rocks! Outstanding customer service and their service department is exceptional! Love my VW and will buy my next one there. Keep up the great work! Five st More

by ssnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Oct 21, 2024 -

Gene Messer Volkswagen responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 18, 2024

No communication when dropping off vehicle Forgot new oil chg sticker and cruise control not working turned off somewhere More

by sgilbreath2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Girl who checked in car
Report | Print
Oct 20, 2024 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (806) 793-8844 when you have a chance. Thank you, and we look forward to hearing from you.

October 16, 2024

Very efficient customer service and very knowledgeable staff. I am very satisfied and have positive experiences from the car maintenance service department. More

by anthonyhatzis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Oct 19, 2024 -

Gene Messer Volkswagen responded

Hi, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.

October 13, 2024

Excellent customer service! ! Always our go-to service center when our Atlas needs services done. More

by bebomiranda2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Report | Print
Oct 15, 2024 -

Gene Messer Volkswagen responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 12, 2024

Friendly, knowledgeable, and on time. My car was ready when (actually before) promised. I will be back. Thank you More

by Bashar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 15, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

October 11, 2024

Amanda is usually my service advisor and she is amazing! I’ve never had a bad experience with her or any of the mechanics More

by SapphireJetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Oct 13, 2024 -

Gene Messer Volkswagen responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

October 11, 2024

The service dept has always been professional and helpful. I've always found their pricing fair, and manageable. I've only used this dept for 5 years. More

by tagdz015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Oct 13, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 09, 2024

All the personal we had contact with were great! There was no pressure with the sale and they listened if when we had questions and answered all concerns. More

by trh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brason, Ken. Sorry can't remember last names.
Report | Print
Oct 12, 2024 -

Gene Messer Volkswagen responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

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