Gene's Chrysler Dodge Jeep RAM

Couldn't Be Happier! My whole experience at Gene's was amazingly positive, the best car buying experience of my life, hands down. The staff were friendly and efficient, an My whole experience at Gene's was amazingly positive, the best car buying experience of my life, hands down. The staff were friendly and efficient, and they all worked to get me into a new car at a fair price... Without the typical dealership games that I have experienced in the past. Thanks and a big kudos to everyone at Genes! More

Custom van Dealer helped me select everything I wanted on my new custom Promaster Van. The dealer helped me out with everything very well. On the other hand Dealer helped me select everything I wanted on my new custom Promaster Van. The dealer helped me out with everything very well. On the other hand, Ram took forever to get the vehicle built. Wgen it comes time to buy another custom vehicle, I would still go with the dealer More

2015 Ram 3500 Limited Overall experience was great. Will need to get some questions answered but more on my part for not asking when I picked up the vehicle. Gena did an ex Overall experience was great. Will need to get some questions answered but more on my part for not asking when I picked up the vehicle. Gena did an excellent job of covering the truck and accessories. Only thing that would have made it a complete satisfaction is if fender flares would have been included with truck. More

worst service I've ever had! I've had my truck in three times in 2 months for the same code popping up. First time, they said they couldn't fix it. Second time they said it was fi I've had my truck in three times in 2 months for the same code popping up. First time, they said they couldn't fix it. Second time they said it was fixed but as soon as I left the same code popped up. Third time. They want me to pay for their mistake...after I had already paid to have it fixed... I took my wife's Durango in a month ago and got it back with grease and oil finger prints all over the inside. I DO NOT recommend Gene's for any type of service! More

accomidating worked with us when we changed mind about initial purchase. Losing less in the transfer than we originally thought. The salesman even came in on a d worked with us when we changed mind about initial purchase. Losing less in the transfer than we originally thought. The salesman even came in on a day off to deal with our situation. More

Oil change Their fast lane oil change service was very detailed with their 16 point inspection. The only down side was that they found a repair need and they wer Their fast lane oil change service was very detailed with their 16 point inspection. The only down side was that they found a repair need and they were booked for the next 3 weeks. It was not a major service need. More

Very friendly staff Great and very helpful staff from the shuttle driver, techs, sales team and customer service. I felt they went above and beyond to help me out. Plus I Great and very helpful staff from the shuttle driver, techs, sales team and customer service. I felt they went above and beyond to help me out. Plus I appreciate all the support they give the military. More

Two Months, Still Don't Have My Van Back First of all, this is not about an individual at the dealership. We were going to buy a new vehicle this year and planned to use Jim McCann who is a w First of all, this is not about an individual at the dealership. We were going to buy a new vehicle this year and planned to use Jim McCann who is a wonderful representative. Bill and Latoya in Service have also been professional. Kudos to them for being the kind of employees you would want in a business. From there it deteriorates. My neighbor accidentally fried the computer in my van. He agreed to pay for repairs. We took our van to Gene's Chrysler Feb 2, 2015, to have the repair done. My husband, a mechanic and electronics technician with 30 years experience, told them what the problem was. The mechanics treated him like he was stupid immediately. They then figured out it was that part, replaced the fried one with a bad part and 3 weeks, yes weeks later, I got my van back. When they gave it to me, the DVD player wouldn't shut off and kept flashing. I cannot extract the DVDs in the system. Additionally, the doors kept locking spontaneously. They wanted to give it to me in this condition and implied the DVD player was already broken. Prior to this incident, nothing was broken. They also said fuses were blown when we specifically checked them prior to bringing it there and they were not blown. They charged $643 for this. When I asked how long until its restored, I was told another 3 weeks. I asked why so long and I got "Well, this is Fairbanks." not something a major dealer should say. By the way, because it is Fairbanks, they are the only option for 375 miles and they apparently know it. I took it back with the caveat that I could return it and have them finish fixing it for free at a later date. When I got it home, I could not use it and we had to disconnect the battery because the DVD player was draining it. In early March, my husband drove it back in to be repaired. They called and said a different part was at fault and it would be another $675 for repair. We knew that part was not at fault and when we told them they put a bad part in, the woman in charge of the mechanics once again got hostile and treated us like we were stupid and falsely accused us of calling her employees stupid. My husband had to drive a van more broken now than when we started home in -10 temperatures because the windows wouldn't go up. My husband bought the part in question for $50 from a salvage yard, swapped it out and turns out, our part was operable after all. We then bought the computer from that yard for $65 and everything worked. We brought the van back to Gene's on March 23, 2015, and asked that they program the doors and odometer with this working computer. Once again the same woman came out and got hostile with us for not spending another $309 on their part that was proven bad. She also insisted we would have had to eat the cost of the part they falsely claimed was bad even though we were told we would at the time of diagnoses. She said they would reimburse our labor only on the first install. We got a call shortly after we got home that they would not program this new computer because it was made for the other van and had that van's VIN. They wanted us to once again pick up a broken van. We had their part on the seat which is warrantied and asked that they swap that for a new one. As of today, my van is still there. We contacted Dodge HQ and let them know what is going on. We've been avid Dodge owners since 1986 and I absolutely love my van. Now, I have no idea if it will ever be whole again and now, because of this experience, I will no longer be able to own a Dodge because I will never want to have another experience like this. No one should have to wait this long for a car repair and during the process be treated so horrific. I will post another comment the update this post when this plays out to fruition. In the meantime, all I can do is make this experience as public as possible so no one else has to be treated this way. More

Good experience I went to Gene's Chrysler to purchase a Jeep Grand Cherokee Limited. I knew what I wanted and that is exactly what I got. The process was easy. My sal I went to Gene's Chrysler to purchase a Jeep Grand Cherokee Limited. I knew what I wanted and that is exactly what I got. The process was easy. My sales person was friendly and knowledgeable. He gave me the requested vehicles to test drive and that made the process quick and easy. I was very satisfied with the experience and very happy with my sales person. More

Fabulous and fast when closing Fabulous and when finalizing went quickly which I loved. Lane spent over an hour with me going over all of the features and was very patient and thoro Fabulous and when finalizing went quickly which I loved. Lane spent over an hour with me going over all of the features and was very patient and thorough. More