Generation Buick GMC

Terrible service dept! never the same service advisor. car sat all day no work done. then had to pay for a diagnostic charge which they never told me about. they have lost never the same service advisor. car sat all day no work done. then had to pay for a diagnostic charge which they never told me about. they have lost my business forever and 2 GM cars More

They just took my money and left me with a broken down vehicle. In November Of 2023 I purchased a Dodge Charger Rt with 75k miles in black. Thinking that I'm purchasing it from a reputable dealer, that I vehicle. In November Of 2023 I purchased a Dodge Charger Rt with 75k miles in black. Thinking that I'm purchasing it from a reputable dealer, that I don't need to get it checked out by a third party mechanic boy was I wrong. This stealership sells nothing but used garbage, and sells it to the public. I've had the car for three months now and the service department has had it about half that time. First I was hearing banging, and clanking noises emulating from the front end when going over bumps in the road, felt like the wheels were going to fall off. Next they sold me the car with all different sizes and brands of tires, that were almost bald. Also the rear shocks, and exhaust systems also needed to be replaced under my dime to the tune of 2700 dollars of my money. So in February of 2024 I had the transmission serviced by the dealer, and a day later the transmission stops working and won't shift gears properly. So now the car needs an entire new transmission, a d it has been sitting there for three weeks already without any resolution in sight. Then I tried to have the Sales Managers get Involved considering the car has given me nothing but issues, and they are avoiding me. Making me sit there for hours, and not coming back to talk with me. So I gave up! According to my experience with Generation Buick And Gmc I would stay far away from these shady people, and go somewhere else! Their are plenty of other dealers in the area, that would appreciate your time, and money. They're just in it for the money, and not for the satisfaction of their customers. I had an appointment to meet with Joe Greene the Sales Manager to see if he could put me in a different car, but after waiting there for an hour for him to show his face again. The first car I picked out, I was told that I couldn't have that one, so I said forget this. They're giving me the a run around, and unfortunately I'm in no condition to argue with these money grabbing, incompetent individuals. It's sad too because I live right around the block from them, and they still managed to screw me. More

I was the only customer in this place, salespeople had no customers. I looked at a vehicle n manager gave the salesman a price n never introduced himself. They made their one n only customer walk out. No sal customers. I looked at a vehicle n manager gave the salesman a price n never introduced himself. They made their one n only customer walk out. No sale. Management here is real bad. Their loss, not mine. More