Generation KIA

I purchased the 2023 Kia Niro EV in October 2022, my A/C not working, made an appointment for 1 O'clock 9/6/23. 95 degrees outside (30 minute drive to Bohemia). When I arrived was told they were backed up not working, made an appointment for 1 O'clock 9/6/23. 95 degrees outside (30 minute drive to Bohemia). When I arrived was told they were backed up and 10 people ahead of me. I had an appointment with my disabled brother at 2:30, asked if I can get loaner, was told no as they needed to do diagnostics first. Check in person, checked my Air and agreed it was not working. Left with NO AC, and later called to speak to Sales manager and he was in a "meeting" told Debbie my situation and she said he would call me back. He has not yet done so. 95 degrees!!!! How can a dealership leave a person in a hot car. This is sickening! Check out the Better Business reviews. Not done with them yet. More

Ray walked me through the process in a thorough and caring way. Glad he handled my sale. caring way. Glad he handled my sale. More

Salesperson Mike, was amazing from the start. Listen to everything I was looking for. I'm happy with the car I'm getting today. I definitely recommend anyone to come here and also deal with Mike Listen to everything I was looking for. I'm happy with the car I'm getting today. I definitely recommend anyone to come here and also deal with Mike also More

Always pleasant and helpful. Highly recommend this dealer. Service department the sales department and finance are great. Highly recommend this dealer. Service department the sales department and finance are great. More

If I could make it 0 stars, I would. Worst out-of-state car buying experience ever that dragged on for weeks (and I ended up not even getting the vehicle in the end because I was so fed Worst out-of-state car buying experience ever that dragged on for weeks (and I ended up not even getting the vehicle in the end because I was so fed up with their xx), due to the laziness of the employees, and there was no accountability or responsibility taken on their end whatsoever. Only blame towards me and the bank I chose to use for it taking so long, despite the fact it took my salesman nearly a week just to submit a few documents back to my bank. That, however, was only 1 of numerous issues. Apparently, it was my banks fault that it took my salesman 4 days to send me a 2nd purchase agreement (more on that later), it was my banks fault that the dealership wrote the wrong purchase price on the dealer funding slip that they took another several days to send to the bank, and it was also my banks fault that the dealership didn't inform me until 4 days after getting the initial requested info from my bank that I needed insurance on the vehicle for it to be funded. Back to the purchase agreement- I received a 2nd one 5 days after the 1st with over $200 of added xx charges on it, including $50 in gas that I didn't ask for. So great, I get to pay interest on gas for the next 72 months. Awesome. Wow. I could go on and on but this is becoming a rant at this point. I rarely ever leave 1 star reviews, and I never wish I could leave 0, but I literally have nothing positive to say about Generation Kia. Unsurprisingly, the xx didn't even end when I canceled the whole deal, as it took weeks of hassle just to get them to send the funding back to my bank. More

Ray Garcia really helped me get the car I wanted, he was great!! I would recommend him to anyone! great!! I would recommend him to anyone! More

Anthony was helpful. Made the process alot more welcoming. A few people checked in on us as we waited. The frustrating part of the experience was we went to buy a car. I Made the process alot more welcoming. A few people checked in on us as we waited. The frustrating part of the experience was we went to buy a car. I called ahead of time and set up an appointment to have a showing at 12:30. We waited for an hour before someone was free to help us. Other than the long wait everyone there was helpful and friendly. More

Patient. No Pressure. Professional. Friendly. Customer focused. Listened. Overcame challenges. Product knowledgeable. Electronic expertise. Knew what they wer No Pressure. Professional. Friendly. Customer focused. Listened. Overcame challenges. Product knowledgeable. Electronic expertise. Knew what they were doing. More

Superior customer service and great people to do business with. Will be back for sure for service and future purchases. with. Will be back for sure for service and future purchases. More

Ray Garcia at Generation Kia made my newest car leasing experience the easiest I have ever had!! Generation Kia had what I was looking for right away. I turned in my old lease and drove off in my new car i experience the easiest I have ever had!! Generation Kia had what I was looking for right away. I turned in my old lease and drove off in my new car in under 3 hours! Thank you! More