I hate to leave bad reviews but I feel obliged as this place has soured my mood.
::Update:: The dealer reached out to me after seeing this review. I spoke to one of the sales managers, Joe, who was apologetic and told me he would advocate to the General Manager on my behalf to get me the vehicle at the quoted price. Unfortunately, the GM was not willing to budge and still wanted to charge $2000 over MSRP. The only thing that the call with Joe accomplished was having me let down for a second time. I wish I could say that I can recommend this dealer, but I would avoid it if you are in the market for a Telluride. They are likely more willing to negotiate on less popular models, so I wouldn't discount them completely. ::
My wife and I have been on the market for a new Kia Telluride and have been diligent with our searches. Most dealers appear to be charging over MSRP for the SX-Prestige model due to scarcity of demand. What most dealers don't understand is that not everyone is impulsive and is willing to drive a few hours to save thousand of dollars.
Last night, after searching inventories, I found the exact SX-P model that we wanted. I called the dealer and spoke to a salesman that assured me, to my delight, that the dealer was not charging anything over sticker price. I gave him my debit card information over the phone to place a deposit on the vehicle. We had planned on financing a portion of the vehicle to take advantage of incentives, to which our salesman responded by asking for my email to send the financing paperwork. The e-mail never arrived. No big deal I thought, we can just spend a little extra time at the dealer.
This morning, my wife and I ran to our banks to get certified checks to pick up the vehicle. While at the bank, I noticed that the deposit was never debited out my account. Strike two. I sent our salesman a text asking why the money was not taken out, to which he replies, "we don't take deposits on the Kia Telluride". This would have been good information to know prior to giving my banking information to a stranger over the phone.
Forward to the showroom today; I arrive to see the car being whipped around the lot as I am met by our salesman. I hand him my license so we can begin the transaction, and hand him the two cashiers checks. our salesman returns with a piece of paper with a number over $53,000 written on it and proceeds to say, "this is the price of the vehicle before taxes and DMV fees." I must have sat there for a few seconds before reminding him that I was quoted STICKER price ($49,015) over the phone not even 24 hours prior. He looks at me with a smug look insisting, "no, I never said that."
I understand that scarcity and demand affects pricing, but you have to be insane to think that paying $4000 over MSRP on a heavily deprecating asset is appropriate. I was livid. I demanded to talk to the manager, to which he responds, no, you are not talking to my manager. Excuse me? I walked around the showroom until I found the manager and explained the situation.
The sales manager, Tyler, was very apologetic and excused the transaction due to our salesman being new and that he didn't know any better. I told Tyler I would not be paying a cent over MSRP. Unfortunately, his best solution was to "split the difference" and take half of the $4000 over MSRP down to $2000. Sadly, I had to walk.
Kia has made great strides in the Brand by crafting a magnificent vehicle with the Telluride SX. Unfortunately, this buying experience has heavily soured my opinion of the brand.
Take this review with a grain of salt. Many consumers are okay paying a premium for something that they really want, and that is okay. After all, I am sure that someone will purchase the vehicle at some point.