Generation KIA

Smooth Buying Experience Brian was a pleasure to work with. He was friendly, knowledgeable and courteous. I am very happy with my decision to go to Generation Kia and would re Brian was a pleasure to work with. He was friendly, knowledgeable and courteous. I am very happy with my decision to go to Generation Kia and would recommend Brian and Ty to anyone looking to lease or purchase there. More

Sold me a car with issues, now Sales Manager won't respond. BE WARNED: The Sales team will be nice to you when you're buying (some of them will, anyway) but the moment you have an issue, you won't be able to ge BE WARNED: The Sales team will be nice to you when you're buying (some of them will, anyway) but the moment you have an issue, you won't be able to get any help. Writing this while I wait for the Sales Manager, Joseph Varrichio (aka Joe and Joe V.), to pick up the phone. I've been on hold for over 1 hour and 30 minutes at this point. I bought a pre-owned car from Generation Kia with the "help" of the Sales Manager, Joseph Varrichio, and just yesterday - two weeks to the day after buying my car - my ABS and Brake lights came on while I was out running errands. I immediately sent a text to Joe and to Evan Nicholas, the salesman who sold me the car. I received no response. Within minutes, my Check Engine light came on and the car started making this loud, scary dragging sound and then eventually, wouldn't drive at all. I was in the middle of a two lane road, but managed to safely pull over to the side. I sent another text to Joe and to Evan showing them the full dashboard. No response. I then called the dealership only to be told that I'd have to have the car towed to the dealership but they couldn't provide a service loaner so I'd have to rent a car and have them pick me up. Cell service where my house is isn't great and it was nearly 5pm on a Saturday so nothing was open. Despite the 30 degree weather, I got lucky and saw a taxi go by so I got the number, called and waited until a taxi could come get me and drive me home. I proceeded to try to reach Joe until the dealership closed at 7pm. The excuse was always that he was with other customers and couldn't come to the phone. He never returned my call. It's now 2:30pm the following day and I'm still trying to reach him. I haven't even been able to receive confirmation from Kia that my car was delivered by the tow truck. There are no rental car companies open near me and I'm far outside the 2-mile pick-up zone for any others. I'm literally stuck at my house, which is 2.5 hours from the city where I need to be in order to go to work in the morning. An uber ride home will cost me $300 but that's sadly what I may have to do. I'm lucky that I have the NY State Lemon Law on my side. Legally, Generation Kia has to fix the car. And if needed, I can afford to hire an attorney. But I realize that not everyone is so fortunate. I really hope that I can spare anyone else from this kind of trouble and inconvenience. So do yourself a favor and buy your car from somewhere else. More

Great customer service Our dealer Eddie was professional and courteous throughout our visit. He took the time to help us find exactly the vehicle we needed and helped make o Our dealer Eddie was professional and courteous throughout our visit. He took the time to help us find exactly the vehicle we needed and helped make our car buying experience a very positive one. I would definitely recommend this dealership and sales representative to others interested in purchasing a Kia. More

Unprofessional and shady. Got lectured by an upset sales person because I wanted to think about the price and see if it would work into a budget. I understand my trade would gi Got lectured by an upset sales person because I wanted to think about the price and see if it would work into a budget. I understand my trade would give negative equity but how do I know how much that is or how much it is to lease a new Kia? Me and my wife liked Kia and we wanted to see what we could do. I have ever right to go home and work the numbers over! The sales person told me this was the same as going to a restaurant and not paying at the end! How is that the same?!?!? More

Excellent Service Anthony Catalanotto, very kind, informative and professional..answered all my questions and concerns to my satisfaction; which made my visit a positiv Anthony Catalanotto, very kind, informative and professional..answered all my questions and concerns to my satisfaction; which made my visit a positive experience!, Always a pleasure More

Easiest car buying experience EVER! I recently purchased a 2019 Kia Soul from Generation Kia. EVERYTHING from test driving, to price negotiation, to signing paperwork and taking delivery I recently purchased a 2019 Kia Soul from Generation Kia. EVERYTHING from test driving, to price negotiation, to signing paperwork and taking delivery of the car was absolutely stress free! Mackenzie was very responsive to my inquiries and never once applied any unnecessary pressure. More

Highly Recommend- Superior Customer Service Albert was the sales associate that I had the pleasure of working with and I sincerely mean that. I had my 8 year old son with me and he was patient a Albert was the sales associate that I had the pleasure of working with and I sincerely mean that. I had my 8 year old son with me and he was patient and pleasant through the entire experience. I’m very used to feeling pushed and pressured when car shopping but I did not feel that way at all. Jamall the finance manager was very understanding that my son was with me so he helped to expedite the process and get me out of the dealership as quickly as possible. I would highly recommend this dealership and these individuals in particular. More

STAY AWAY FROM GENERATION KIA All I can say is the Kia product is great GENERATION KIA IS NOT I am still waiting for a call back from the MANAGER RAY its been over a week All I can say is the Kia product is great GENERATION KIA IS NOT I am still waiting for a call back from the MANAGER RAY its been over a week More

Excellent I first met Albert in the beginning of September when he showed me the KIA NIRO. I loved it and was impressed but not ready to buy. Albert kept comm I first met Albert in the beginning of September when he showed me the KIA NIRO. I loved it and was impressed but not ready to buy. Albert kept communication open just enough- not pushy. I let him know I was interested, but not at that time. When it was time, Albert and the staff made it smooth and easy. I just went in and bought it. But Albert in particular was very good in just giving the information, backing off and not being aggressive at all. The service department and amenities in the building are very nice as well. More

Great experience Albert Salib, Was my dealer, he approached me and my wife in a timely fashion, Albert answered all of our questions. What I liked the most is he was Albert Salib, Was my dealer, he approached me and my wife in a timely fashion, Albert answered all of our questions. What I liked the most is he was not pushy. We felt very comfortable with his manors and his pleasant way he went out of his way to help. We really were just looking. Kia was our first stop but because of Albert we never went any place. And now we are happy Kia customers G Phillips More