Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Genesis Santa Monica

Santa Monica, CA

Overview
Employees
Reviews
Vehicles
2.2
162 Reviews
Contact Dealership

2450 Santa Monica Blvd

Santa Monica, CA

90404

Directions

By Type

Showing 162 reviews

March 03, 2023

Hannah was completely transparent and helpful The sales experience was very positive Nothing negative to report More

by rshannonucla
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaime Torres, Hannah Miller
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you very much for the opportunity, we are grateful.

March 03, 2023

Great people to work with and very professional. I would highly recommend this dealership to my family and friends. More

by kbrown44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Torres, Vazgen Minasyan
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Recommendations and referrals is the greatest honor one can give us, thank you so much! We are so pleased that you are a part of the Genesis Santa Monica family, we look forward to continuing to provide you exceptional luxury customer service.

March 03, 2023

Benson was so amazing. Bomb customer service and everything went so smoothly. It was very convenient without any hassle More

by kellyjung91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valet driver (forgot name) was so amazing too. Provided amazing customer service , Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you, Thank you, Thank you! Providing luxury customer service is our goal, we are grateful to be your dealer.

March 03, 2023

Always provide the best service in making sure that your needs are addressed and taken care of. More

by Hbprivateholdings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Miller, Dean Terrones, Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you very much for your business, we grateful.

March 03, 2023

Hannah did a very good job. However, the process was quite slow. She had to go to another location to retrieve the car. Next time I suggest taking the customer with her to sh More

by bryan.cusworth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Torres, Hannah Miller
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for your feedback, we are always striving to improve our client experience. We are moving into our brand new facility around the 1st of April and all of our inventory will be in very close proximity, which should solve the issue you experienced, we will certainly keep our eye on it. Thank you again for the opportunity to be your Genesis Dealer, we are grateful and look forward to seeing you at our new location very soon.

March 03, 2023

Dealer needs a new showroom. People in general were friendly. Need to provide more training in set up of electric vehicle More

by danberkoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Torres, Jordan Segell, Diego Swingler
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for your feedback, training is a very important aspect and we will make every effort to ensure all team members are fully trained, and at the ready to provide exceptional service. Thank you for your business, we look forward to exceeding your customer service needs from here on out.

March 02, 2023

I really like the service. for both the driver and the one who contacted me. More

by sb710031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you, we appreciate the opportunity to be your servicing dealer.

March 02, 2023

They are very kindly and proffessionally. Benson of staff seemed to be trying to listen to me to solve the problem. More

by glenjkim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you, for you feedback. Our clients satisfaction, is our number 1 priority, we are grateful for the opportunity to be your serving dealer.

March 02, 2023

great service. very kind employees. nice atmosphere. I will definitely go back there again. all work is excellent. More

by evgen19887777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you so much for your kind words, we appreciate you. We will be moving in to our new facility around the 1st of April, we look forward to assisting you again in the future and invite you to stop and see our beautiful new facility.

March 02, 2023

thanks guys I'm very happy with my used Audi SQ5, it went very well from the first phone call More

by survco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Torres, Vazgen Minasyan
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for your business, we appreciate you!!!

1
...
13
14
15
...
17