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Genesis Santa Monica

Santa Monica, CA

4.5
155 Reviews

2450 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 155 reviews

February 16, 2023

The previous version of service was awful. The current is much better hard to rate just based on most recent service. More

by calm.morning1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Feb 20, 2023 -

Genesis Santa Monica responded

Thank you for your feedback, Genesis and Genesis Santa Monica, are striving to make your servicing experience, as convenient and enjoyable as possible, your satisfaction is our priority. I welcome your feedback after your next experience, thank you! Tammy Weaver GM Genesis Santa Monica tammyweaver@lacarguy.com

February 16, 2023

They are very thorough and attentive. They focus on the needs and concerns of the customer. More

by DRCAMARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Feb 20, 2023 -

Genesis Santa Monica responded

We appreciate the opportunity to be your servicing dealer, thank you!

February 16, 2023

Benson and Dean went above and beyond. Exceeded expectations. Thank you so much for the help. More

by dennishanx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin, Felipe Adame
Feb 20, 2023 -

Genesis Santa Monica responded

This is wonderful to hear, we are so happy to have you in the Genesis Santa Monica family, thank you.

February 16, 2023

Very fast, efficient, friendly and accommodating! Benson was great. Great place, excellent customer service. Very happy!!! More

by Dominique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Feb 20, 2023 -

Genesis Santa Monica responded

We are so grateful for the opportunity to be your dealer, thank you!

December 31, 2022

Dealer purchased my vehicle from me, did not pay me on site for the car saying they needed title from my bank first. I was OK with it so long as they expedited the entire process. Instead of doing so they More

by Steve M
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Val
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