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Genesis Santa Monica

Santa Monica, CA

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Employees
Reviews
Vehicles
2.1
162 Reviews
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2450 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 162 reviews

February 20, 2023

I received an outstanding service from the Genesis team. Benson was very knowledgeable and explained every step the service will consist of. I also received help in setting up specific menus I wasn’t able t More

by voroshiy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Weaver, Benson Chin, Kourosh Shirazi, Felipe Adame
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Mar 03, 2023 -

Genesis Santa Monica responded

Thank you for sharing your experience, we are grateful for the opportunity to serve you and look forward to continuing our relationship.

Mar 03, 2023 -

voroshiy responded

I am still enjoying the attention and service in this dealership. Thank you Genesis Santa Monica!

Mar 03, 2023 -

Genesis Santa Monica responded

Thank you!!!!!!

February 20, 2023

Great friendly and accommodating service. Benson took a very good care of my car and didn’t make me waiting for a long time. Thanks. More

by v.shpolyansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame
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February 19, 2023

The service was easy to schedule and the staff was friendly, helpful and efficient. Will be back. More

by mnmday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
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Feb 20, 2023 -

Genesis Santa Monica responded

We are grateful for the opportunity to server you, thank you!

February 18, 2023

Both Benson and Dean were very helpful and made the whole experience almost memorable. I was really impressed with their thoroughness and attention to detail. I will return, without question, for my next se More

by GLAMZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Terrones, Benson Chin
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February 17, 2023

Wonderful service! Benson was great and successfully navigated me through the process. Will definitely return! More

by hlmcc04
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
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Feb 20, 2023 -

Genesis Santa Monica responded

Thank you so much, we appreciate the opportunity to be you dealer.

February 17, 2023

They are very thorough and attentive. They focus on the needs and concerns of the customer. More

by DRCAMARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Feb 20, 2023 -

Genesis Santa Monica responded

We appreciate the opportunity to be your servicing dealer, thank you!

February 16, 2023

The previous version of service was awful. The current is much better hard to rate just based on most recent service. More

by calm.morning1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Feb 20, 2023 -

Genesis Santa Monica responded

Thank you for your feedback, Genesis and Genesis Santa Monica, are striving to make your servicing experience, as convenient and enjoyable as possible, your satisfaction is our priority. I welcome your feedback after your next experience, thank you! Tammy Weaver GM Genesis Santa Monica tammyweaver@lacarguy.com

February 16, 2023

Nice customer service ever! Clean customer waiting room! Great coffee and snacks too! love it thank you! More

by Bosubkim87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Feb 20, 2023 -

Genesis Santa Monica responded

Thank you very much for sharing your experience, we are honored to be your dealer.

February 16, 2023

Very fast, efficient, friendly and accommodating! Benson was great. Great place, excellent customer service. Very happy!!! More

by Dominique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Feb 20, 2023 -

Genesis Santa Monica responded

We are so grateful for the opportunity to be your dealer, thank you!

February 16, 2023

Very helpful an friendly staff made me feel at home I love going to this dealer to service my car More

by vtech0329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Feb 20, 2023 -

Genesis Santa Monica responded

Thank you, we appreciate you so much!

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