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Genesis Santa Monica
Santa Monica, CA
159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 159 reviews
September 25, 2023
Genesis Santa Monica has the worst customer service of any car dealership. Been trying to get them to complete DMV paperwork so I can get pink slip and license plate. After countless calls and emails no o any car dealership. Been trying to get them to complete DMV paperwork so I can get pink slip and license plate. After countless calls and emails no one has responded to anything. I DO NOT RECOMMEND. More
by Steve
Employees Worked With
Tammy Weaver
June 25, 2023
This was by far the worst car-buying experience in my life. Everything that could be screwed up was screwed up. It's been two months and I still do not have what is needed to register the vehicle. We had life. Everything that could be screwed up was screwed up. It's been two months and I still do not have what is needed to register the vehicle. We had an agreement that they would pay for the 2-week expedited service. They did not. They did not remove the fingerprints of the previous driver and I have I do not have the authority to change certain settings as a result. They did not send the two keys so I could override the options. Every part of the transaction was delayed and often misrepresented. Jaime does NOT return calls. Read other review sites. The ratings are terrible. My local dealership is going to charge $500 for the needed key and I need to drop it off for a few days because there are other issues that were present immediately after purchase. More
by KKMeyer
Employees Worked With
Jaime Torres
May 25, 2023
The new Genesis building is small but beautiful. The pre-sales process was smooth and efficient, but then once I signed my paperwork, all things fell apart. They didn't do any training on my new veh The pre-sales process was smooth and efficient, but then once I signed my paperwork, all things fell apart. They didn't do any training on my new vehicle, the parts dept was very slow and unresponsive, the GM had to get involved to get my paperwork processed, several escalations I made to get responses went nowhere, and I was fed lots of incorrect information about the process for buying out-of-state. They also pre-apply an exorbitant $2K for paint/leather protection, so you have no way to decline this $50 worth of product. More
by SL550 Owner
Employees Worked With
Tammy Weaver, Chris Baldonado, Joseph Gusner, Monica Lopez, Pedro Guzman
May 12, 2023
The service writers are courteous and accommodating. There are no complaints with the service. I have used two other dealers and this one is best. There are no complaints with the service. I have used two other dealers and this one is best. More
by akahn0
Verified CustomerEmployees Worked With
Benson Chin
April 29, 2023
Efficient and responsive. If they weren't so busy they would be unbelievable. Had a hard time duplicating my issue but eventually we solved the mystery. If they weren't so busy they would be unbelievable. Had a hard time duplicating my issue but eventually we solved the mystery. More
by JJ
Employees Worked With
Jacob
April 29, 2023
It was great! I especially appreciated that Genesis picked up the car and kept me updated on the service. I especially appreciated that Genesis picked up the car and kept me updated on the service. More
by CALSET
Employees Worked With
Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame
