Genesis Santa Monica

Hannah has been an absolute pleasure and consistent with staying in touch. We pass multiple dealerships to maintain being a client of hers. She is a genuine person and cares! staying in touch. We pass multiple dealerships to maintain being a client of hers. She is a genuine person and cares! More

Dean and his team could not have been more accommodating and helpful in getting our car repaired and working with our insurance. Everything about our experience was excellent. and helpful in getting our car repaired and working with our insurance. Everything about our experience was excellent. More

Fix my problem in less than 15 minutes. Very fast and professional. I am impressed Very fast and professional. I am impressed More

I took my car in for a failed battery on a new car. After picking up my car I had the same issue again. Failed battery, car won’t start. I had to get a technician to come to my house after three After picking up my car I had the same issue again. Failed battery, car won’t start. I had to get a technician to come to my house after three triple A drivers could not tow my car. I spent a day coordinating with the dealership to pick up my car. I don’t feel safe in this car More

Very quick, easy and smooth transaction. Was in and out within an hour and a half. Monica was very helpful and provided top-notch customer service. She definitely made it a point for me to h Was in and out within an hour and a half. Monica was very helpful and provided top-notch customer service. She definitely made it a point for me to have a good vehicle purchase experience - from explaining all the necessary details to making sure I got a good deal. Would definitely recommend! More

Fast, convenient and easy maintenance. Customer service and valet driver were super kind also. After the maintenance, they washed my car too Customer service and valet driver were super kind also. After the maintenance, they washed my car too More

Our service manager, Benson was top notch. He was courteous, and knowledgeable and kept us informed. He was courteous, and knowledgeable and kept us informed. More

Benson is amazing. First class customer service. Best service ever had. He deserves a raise. First class customer service. Best service ever had. He deserves a raise. More

Great new facility with a team of greeters at the entrance. Appreciate the service and loaner. Very season without fuss. entrance. Appreciate the service and loaner. Very season without fuss. More

Very rude commication. Took 8hours for a regular maintainance. Seriously you guys have to educate your team. Took 8hours for a regular maintainance. Seriously you guys have to educate your team. More