Genesis Santa Monica - Service Center

I took my car in for a failed battery on a new car. After picking up my car I had the same issue again. Failed battery, car won’t start. I had to get a technician to come to my house after three After picking up my car I had the same issue again. Failed battery, car won’t start. I had to get a technician to come to my house after three triple A drivers could not tow my car. I spent a day coordinating with the dealership to pick up my car. I don’t feel safe in this car More

Fast, convenient and easy maintenance. Customer service and valet driver were super kind also. After the maintenance, they washed my car too Customer service and valet driver were super kind also. After the maintenance, they washed my car too More

Benson is amazing. First class customer service. Best service ever had. He deserves a raise. First class customer service. Best service ever had. He deserves a raise. More

Great new facility with a team of greeters at the entrance. Appreciate the service and loaner. Very season without fuss. entrance. Appreciate the service and loaner. Very season without fuss. More

Very rude commication. Took 8hours for a regular maintainance. Seriously you guys have to educate your team. Took 8hours for a regular maintainance. Seriously you guys have to educate your team. More

Our service manager, Benson was top notch. He was courteous, and knowledgeable and kept us informed. He was courteous, and knowledgeable and kept us informed. More

Benson my service adviser greeted me and told me exactly what to expect. He ordered an Uber and I was off and running within 10 minute's. Service was complete and my car was dropped off a clean vehicle. what to expect. He ordered an Uber and I was off and running within 10 minute's. Service was complete and my car was dropped off a clean vehicle. The best service experience and will recommend Genesis to everyone. More

Genesis of Santa Monica has an excellent service team—great customer service and great car care! team—great customer service and great car care! More

I was pleased with the new dealership facility. The service experience was also very good. Benson was efficient and helpful during the whole service process. The service experience was also very good. Benson was efficient and helpful during the whole service process. More

Service Adviser, Benson Chin, has very much kindly explained me what services and how it work to my car, which make me very happy and reliable. And he finished much earlier than expected time. Ameni explained me what services and how it work to my car, which make me very happy and reliable. And he finished much earlier than expected time. Amenities are another wonderful. I enjoyed coffee and watching TV. I was very much satisfied with Service Center of Genesis Santa Monica. And specially, Thanks to Benson Chin More