Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Genesis Santa Monica - Service Center

Santa Monica, CA

4.1
102 Reviews

102 Reviews of Genesis Santa Monica - Service Center

Sort by
March 06, 2023

Excellent staff and service very curtesy’s and technical and sales profile a good location More

by georgeshah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 06, 2023 -

Genesis Santa Monica responded

Thank you, we appreciate you.

March 06, 2023

Benson is always very professional, efficient, and friendly. He follows up regularly, and ensures my satisfaction. He's awesome! More

by EEZE2BME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 06, 2023 -

Genesis Santa Monica responded

Thank you for sharing your feedback, we are grateful for the opportunity to bu your dealer.

March 06, 2023

I am very pleased with the service I received. . From my contact at the dealership in the sales department and service department and my contact in Arkansas could’ve be more pleased. More

by JOEL52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Awoken in Arkansas, Jake in sales and, Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame
Report | Print
Mar 06, 2023 -

Genesis Santa Monica responded

Thank you very much for trusting us with your servicing needs, we are grateful.

March 06, 2023

Dean and Benson are great, they are friendly and helpful, and they always coordinate with me to arrange everything. More

by tyler.harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Terrones, Benson Chin, Kourosh Shirazi
Report | Print
Mar 06, 2023 -

Genesis Santa Monica responded

Thank you for placing your trust is us, we look forward to many years of providing you exceptional service.

March 06, 2023

Dean was very helpful in making sure my car was looked after and he kept me updated throughout the day. So far the repair is working great. More

by Hollowleft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Baldonado, Joseph Gusner, Dean Terrones
Report | Print
Mar 06, 2023 -

Genesis Santa Monica responded

Thank you for your feedback, we truly appreciate the opportunity to serve you.

March 06, 2023

Great experience and super quick delivery! I was able to check the status of my service in real time which was really helpful! More

by miner-backing-0s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin, Kourosh Shirazi, Gerardo Santiago, Felipe Adame
Report | Print
Mar 06, 2023 -

Genesis Santa Monica responded

Thank you very much, we are honored to be your dealer.

March 05, 2023

No follow up on ordered part from 5 weeks ago Car returned to me with exterior washed, but interior not even wiped More

by rontemkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benson Chin
Report | Print
March 04, 2023

Friendly polite attentive delivered what promised washed and cleaned the car. Provided a loaner car More

by HAMID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 06, 2023 -

Genesis Santa Monica responded

Thank you, we are appreciative of the opportunity to serve you.

March 04, 2023

The guys there always take vey good care of us and our cars! We’re glad you’ve moved to a bigger space congratulations! More

by TINATALKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benson Chin
Report | Print
Mar 06, 2023 -

Genesis Santa Monica responded

Thank you, keep an eye out for your invitation to our grand opening party....

March 03, 2023

Benson was so amazing. Bomb customer service and everything went so smoothly. It was very convenient without any hassle More

by kellyjung91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valet driver (forgot name) was so amazing too. Provided amazing customer service , Benson Chin
Report | Print
Mar 03, 2023 -

Genesis Santa Monica responded

Thank you, Thank you, Thank you! Providing luxury customer service is our goal, we are grateful to be your dealer.

1
...
7
8
9
...
11