Genesis of Albany

I had service work done here for the first time as we purchased the vehicle elsewhere - My experience from the phone call to Service with Jill to the pick and drop off was extremely exceptional !!! C purchased the vehicle elsewhere - My experience from the phone call to Service with Jill to the pick and drop off was extremely exceptional !!! Communicated , did the service work as planned and discussed - and met me with a service vehicle to help with not loosing any down time for work !! 5 stars and 11 on a scale of 1-10 We will be buying from here once our lease is up ! More

I just purchased a used car from Genesis. The experience was great. The salesman was friendly and knowledgeable. The experience was great. The salesman was friendly and knowledgeable. More

My Genesis needed it's first scheduled maintenance this week. True to their word when I purchased the car, an appointment was made online. The car was picked up at my house, taken for service, and delivere week. True to their word when I purchased the car, an appointment was made online. The car was picked up at my house, taken for service, and delivered back to me in a few hours. Super convenient!! More

Service was tremendous. Jill made a superb arrangement and took care of three issues I had. She notified the time of vehicle delivery to our office. Email was sent to me, an Jill made a superb arrangement and took care of three issues I had. She notified the time of vehicle delivery to our office. Email was sent to me, and it had detailed information for the services provided. I truly was content with Jill’s service. Thank you. More

David was awesome! He did not pressure and provided answers and guidance. It was a great experience! I definitely would recommend McGovern! He did not pressure and provided answers and guidance. It was a great experience! I definitely would recommend McGovern! More

1- Dealer forced me to pay for registration with their service provider, that's not good practice. 2- insisted too much in selling additional coverages, even after a declines over 5 times, it kept trying service provider, that's not good practice. 2- insisted too much in selling additional coverages, even after a declines over 5 times, it kept trying to convince me to change my mind. 3- Vehicle manual disappeared at the last minute, even though dealer had two weeks to prep the car for delivery. More

Very friendly and efficient staff. They are very accommodating and I appreciated having a loaner car. They are very accommodating and I appreciated having a loaner car. More

Enjoyed my buying experience and would recommend to family and friends if asked. In and out with no wasted time family and friends if asked. In and out with no wasted time More

My wife and I went looking for a new car since my wife's 19 MKZ was totaled in a accident. Olivia was our sales person and showed us a Caddy that we test drove but didn't like.We went back to her office des 19 MKZ was totaled in a accident. Olivia was our sales person and showed us a Caddy that we test drove but didn't like.We went back to her office desk and she asked us what did we want in the ideal car? We wanted another Lincoln so she viewed her entire McGovern inventory for us. She found us a 2019 Lincoln Nautilus Black Label with 24,000 miles on it.She offered to bring the car to Albany from the Mass. McGovern dealership under NO obligation to us. Cut to the chase...we fell in love with the car and purchased it. Chris the f&I manager completed all the required paperwork without a hitch! I brought the car back for a service and 1 repair which by the way they covered 100%. This dealership and its personel treat you like royality the minute you step in the door. I'm 72 and been around antique cars and cars in general all my life, and have NEVER been to a dealership like this, that treats you like a family member I will not go anywhere else for service or another car. My thanks to Olivia,Chriss,John Colvin,Jill and all the other people I dealt with including the owner, Matt McGovern Julie and I thank you all. Brian & Julie Wilson More