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Genesis of Albany

Albany, NY

Overview
Reviews
4.9
219 Reviews
Call Dealership (518) 389-6500
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347 New Karner Rd

Albany, NY

12205

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Showing 219 reviews

May 12, 2026

Jill and the entire service department are awesome! They are always friendly and very accommodating. You've got a great team working in your service department, which makes the customers feel welcome More

by Tanya Beers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Boomhower
Report | Print
May 10, 2026

This Genesis dealer has been great to deal with. Quinn was so helpful. We have an issue with our paint that has not been resolved that we aren’t happy about. That is not on this dealership, it is on More

by bkpremo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn and Jill
Report | Print
May 11, 2026 -

Genesis of Albany responded

Thank you for sharing your experience! We will pass along your kudos to Quinn. We look forward to working with you in the future here at Genesis of Albany. Take care!

May 09, 2026

My service advisor Jill was outstanding! Excellent personal service and met my new Service technician Brian. Highly recommend Genesis of Albany for service More

by bill.kloc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill B.
Report | Print
May 11, 2026 -

Genesis of Albany responded

Bill, thank you for recommending Jill, Brian, and the team here at Genesis of Albany! It's wonderful to hear you enjoyed such a seamless service visit, and we look forward to the next one!

May 02, 2026

The sales person was extremely helpful in the process beginning with the test drive and explaining different financials. More

by Dusty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Crist
Report | Print
May 04, 2026 -

Genesis of Albany responded

Dusty, thank you for choosing Genesis of Albany and for sharing your experience! We appreciate your business and hope to see you again down the road.

April 23, 2026

Excellent service in all areas. I love that they offer pick-up drop-off service for me in lake George. More

by bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn coccetti
Report | Print
Apr 24, 2026 -

Genesis of Albany responded

Thanks for the review, Bev! We are glad the team was so helpful during your visit. See you again next time, here at Genesis of Albany.

April 17, 2026

Dealership was very friendly. Worked with Misa and Erin right from the start they were not pushy and made the process very smooth. Great group at the Albany location! More

by Chris C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin, Misa
Report | Print
Apr 17, 2026 -

Genesis of Albany responded

Chris, we’re glad Misa and Erin made your experience smooth and enjoyable! Thank you for choosing Genesis of Albany and highlighting our excellent work.

April 08, 2026

This is my 2nd new Genesis GV 80. The first purchase through McGovern, and my experience has been flawless…I found Erin to be professional informative and a great young lady to do bu More

by Mary R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin, Jason
Report | Print
Apr 08, 2026 -

Genesis of Albany responded

Mary, congratulations on your new Genesis GV80! It's wonderful to hear Erin made your experience smooth. Thank you for choosing Genesis of Albany and for sharing your review. Safe travels!

March 29, 2026

Erin was great. It was very easy to purchase my car. I appreciate the personal experience! More

by Patty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erin
Report | Print
Mar 30, 2026 -

Genesis of Albany responded

Thank you for the positive feedback, Patty! We're thrilled that Erin provided such a smooth and personal car-buying experience for you at Genesis of Albany.

March 28, 2026

Albany Genesis is an outstanding dealership. Sales and service both have been excellent and accommodating ! The valet service they offer is so beneficial!! More

by debbie_arend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quinn, Mike
Report | Print
Mar 30, 2026 -

Genesis of Albany responded

Thank you for sharing your excellent feedback, Debbie! We are so proud to hear that our sales and service teams have provided accommodating care. We are grateful you chose Genesis of Albany and hope to see you again in the future. Safe travels!

March 20, 2026

The service performed was fine. The waiting area is very cold. The car wash was supposed to take 45 minutes. After 1 hour and 15 minutes, I asked what was up. Only then did they te More

by mcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Mar 23, 2026 -

Genesis of Albany responded

Hello, and thank you for your continued business. Please accept our apologies for a less-than-perfect visit. We will not stop until we can earn a favorable rating from you! Please reach out to our Service Manager, John Colvin, at jcolvin@mcgovernauto.com or 518-389-6500 to share any additional feedback.

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