Genesis of Albany

The staff Megan,Emily,David and Micheal were all exceptional at genisis of Albany ,they were professional,knowledgeable, pleasant and helpful when I was trading in my car for a new Genesis! They we exceptional at genisis of Albany ,they were professional,knowledgeable, pleasant and helpful when I was trading in my car for a new Genesis! They went thru all the features and explained every step of the paperwork to me..I would highly recommend them and the genesis gv 70 this is my second one and they are roomy ,have great features and are very dependable More

Very pleased with my first service. , fast and efficient, everyone very friendly and extremely helpful , fast and efficient, everyone very friendly and extremely helpful More

Megan was wonderful. Took her time explaining vehicles features, sales contract. Followed up after purchase. Took her time explaining vehicles features, sales contract. Followed up after purchase. More

Genesis of Albany, in my opinion has an excellent excellent reputation very very patient questions were answered. For some using the technology that’s available now is very easy for others. It’s a ch excellent reputation very very patient questions were answered. For some using the technology that’s available now is very easy for others. It’s a challenge with that being said and with your car being so high tech, maybe you guys would wanna consider providing some type of training as to how to get the most out of that car with all the technology it has just a thought. Thanks. More

MISA, was very kind and very willing to assist in me getting that Genesis, also Emily, the Financial manager excellent work she did in helping us with the Genesis. I take my hat off to the both of them getting that Genesis, also Emily, the Financial manager excellent work she did in helping us with the Genesis. I take my hat off to the both of them really appreciate the work that they do. More

Our experience at the Genesis dealership was excellent from start to finish. Chris was incredibly helpful, knowledgeable, and professional throughout the entire process. Whenever we asked a question he wa from start to finish. Chris was incredibly helpful, knowledgeable, and professional throughout the entire process. Whenever we asked a question he wasn’t completely certain about, he took the time to double-check so he could give us the correct information. We really appreciated his honesty and attention to detail. What stood out most was that Chris never made us feel pressured. Unlike the stereotypical pushy car salesperson, he gave us the time and space to think through our decision, which made the entire experience much more comfortable and enjoyable. We truly felt that he wanted us to find the right vehicle rather than just make a sale. His approach was actually one of the main reasons we chose to return to this dealership. We had visited another dealership where the sales experience felt much more high-pressure, and it left us feeling uneasy. Chris’s patience, professionalism, and genuine willingness to let us make the decision at our own pace made all the difference. Instead of feeling rushed, we felt respected as customers, which gave us confidence that we were making the right choice. Everyone we interacted with at the Genesis dealership was welcoming, friendly, and professional, making the entire process a positive one. If you’re looking for a dealership that values outstanding customer service and a stress-free buying experience, I highly recommend this dealership. Be sure to ask for Chris, you’ll be in great hands! More

Great experience. Willing to go the extra mile and help through out the way from beginning to end. Willing to go the extra mile and help through out the way from beginning to end. More

I was not pleased with this dealership. After making a deal on a saturday, they did not call me on monday like they said they would. I left the message on tuesday but did not receive a call After making a deal on a saturday, they did not call me on monday like they said they would. I left the message on tuesday but did not receive a call back. After calling again on Wednesday, They finally called me back. The money was wired directly to them, And they said the car would be ready on friday. I said I would pick it up on saturday morning. The car was not ready on saturday morning. None of paperwork had been done, The detailing looked as if it was rushed. They did no maintenance on the car. The air filter and the cabin air filter needed immediate replacement. I was very disappointed in this dealership More

Meghan did a lovely job of showing us the Genesis SUVs. The lease negotiating took awhile with final numbers a bit convoluted. But, it all worked out well in the end. We are happy with the vehicle. The lease negotiating took awhile with final numbers a bit convoluted. But, it all worked out well in the end. We are happy with the vehicle. More

Genesis of Albany is the only Genesis dealer I will take my car to. The service is always fast, reliable and excellent. The staff is knowledgeable and always friendly. Jill went above and beyond to ensure I my car to. The service is always fast, reliable and excellent. The staff is knowledgeable and always friendly. Jill went above and beyond to ensure I was taken care of during service by providing me a loaner. I cannot recommend Genesis of Albany enough. More