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Genesis of Albany
Albany, NY
224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 224 reviews
June 23, 2026
I was not pleased with this dealership. After making a deal on a saturday, they did not call me on monday like they said they would. I left the message on tuesday but did not receive a call After making a deal on a saturday, they did not call me on monday like they said they would. I left the message on tuesday but did not receive a call back. After calling again on Wednesday, They finally called me back. The money was wired directly to them, And they said the car would be ready on friday. I said I would pick it up on saturday morning. The car was not ready on saturday morning. None of paperwork had been done, The detailing looked as if it was rushed. They did no maintenance on the car. The air filter and the cabin air filter needed immediate replacement. I was very disappointed in this dealership More
by tgalways1
Employees Worked With
Meso,mike,chris
June 20, 2026
Meghan did a lovely job of showing us the Genesis SUVs. The lease negotiating took awhile with final numbers a bit convoluted. But, it all worked out well in the end. We are happy with the vehicle. The lease negotiating took awhile with final numbers a bit convoluted. But, it all worked out well in the end. We are happy with the vehicle. More
by piacquadioantoinetta
Employees Worked With
Meghan, Mike, Matt, Alexandra
June 06, 2026
Genesis of Albany is the only Genesis dealer I will take my car to. The service is always fast, reliable and excellent. The staff is knowledgeable and always friendly. Jill went above and beyond to ensure I my car to. The service is always fast, reliable and excellent. The staff is knowledgeable and always friendly. Jill went above and beyond to ensure I was taken care of during service by providing me a loaner. I cannot recommend Genesis of Albany enough. More
by Riyad031998
Employees Worked With
Jill
May 12, 2026
Jill and the entire service department are awesome! They are always friendly and very accommodating. You've got a great team working in your service department, which makes the customers feel welcome They are always friendly and very accommodating. You've got a great team working in your service department, which makes the customers feel welcomed. Always a great experience going in for service! More
by Tanya Beers
Employees Worked With
Jill Boomhower
May 10, 2026
This Genesis dealer has been great to deal with. Quinn was so helpful. We have an issue with our paint that has not been resolved that we aren’t happy about. That is not on this dealership, it is on Quinn was so helpful. We have an issue with our paint that has not been resolved that we aren’t happy about. That is not on this dealership, it is on the Genesis Company. We highly recommend this dealership More
by bkpremo
Employees Worked With
Quinn and Jill
May 09, 2026
My service advisor Jill was outstanding! Excellent personal service and met my new Service technician Brian. Highly recommend Genesis of Albany for service Excellent personal service and met my new Service technician Brian. Highly recommend Genesis of Albany for service More
by bill.kloc
Employees Worked With
Jill B.
