Genesis of Albany

Very friendly and efficient staff. They are very accommodating and I appreciated having a loaner car. They are very accommodating and I appreciated having a loaner car. More

Enjoyed my buying experience and would recommend to family and friends if asked. In and out with no wasted time family and friends if asked. In and out with no wasted time More

My wife and I went looking for a new car since my wife's 19 MKZ was totaled in a accident. Olivia was our sales person and showed us a Caddy that we test drove but didn't like.We went back to her office des 19 MKZ was totaled in a accident. Olivia was our sales person and showed us a Caddy that we test drove but didn't like.We went back to her office desk and she asked us what did we want in the ideal car? We wanted another Lincoln so she viewed her entire McGovern inventory for us. She found us a 2019 Lincoln Nautilus Black Label with 24,000 miles on it.She offered to bring the car to Albany from the Mass. McGovern dealership under NO obligation to us. Cut to the chase...we fell in love with the car and purchased it. Chris the f&I manager completed all the required paperwork without a hitch! I brought the car back for a service and 1 repair which by the way they covered 100%. This dealership and its personel treat you like royality the minute you step in the door. I'm 72 and been around antique cars and cars in general all my life, and have NEVER been to a dealership like this, that treats you like a family member I will not go anywhere else for service or another car. My thanks to Olivia,Chriss,John Colvin,Jill and all the other people I dealt with including the owner, Matt McGovern Julie and I thank you all. Brian & Julie Wilson More

I wanted to take a moment to express my sincere appreciation for the excellent service I received during my visit this past Saturday. Honestly, I hadn’t planned on driving home in a new Genesis tha appreciation for the excellent service I received during my visit this past Saturday. Honestly, I hadn’t planned on driving home in a new Genesis that day—but thanks to the outstanding team, that’s exactly what happened! The experience was smooth, professional, and genuinely enjoyable. I truly appreciate the attention to detail, transparency, and friendliness shown by Mike, Erin, and Chris. It’s not every day that buying a car feels this easy and stress-free—so thank you again for making it such a positive experience. Thank you once again for a truly satisfying purchase. More

Velet service was very convenient. The service department of all the vehicle's needs with competence. The service department of all the vehicle's needs with competence. More

This dealer is very customer focused and always treats customers with respect. Quality service work. customers with respect. Quality service work. More

Great experience with Erin, my sales rep. She couldn't have been better in providing information, communicating, understanding my needs, and helping close a fair deal for all. She couldn't have been better in providing information, communicating, understanding my needs, and helping close a fair deal for all. More

All of the people that I spoke with, were efficient and friendly and courteous, A great first experience👌 friendly and courteous, A great first experience👌 More

We worked with with Erin and Ashley and found them to be very knowledgeable and responsive. They were not pushy sales people and kept us informed as we waited for the arrival of our car. Erin spent at least very knowledgeable and responsive. They were not pushy sales people and kept us informed as we waited for the arrival of our car. Erin spent at least an hour with us reviewing the car's features upon delivery which was super helpful and greatly appreciated! More