Genesis of Austin

Visited Genesis of Austin twice and both times I was treated well and given great information. Art was the sales rep in Pre-owned that I spoke with on my second visit. I went online to search for a spec treated well and given great information. Art was the sales rep in Pre-owned that I spoke with on my second visit. I went online to search for a specific G70 model and found one back at the dealership in Austin. I saw Art again and he was very knowledgeable. I purchased at G70 3.3T for my Fiancé' as her Christmas gift! I wanted to surprise her and Art was very accommodating with getting the car ready for her with a big Red Bow!! Thanks Art!! Great experience. More

This is the second vehicle we have purchased from SouthPoint Hyundai/Genesis of Austin. Both times, we could have stayed closer to home and gone to the Round Rock dealership. However, the Round Rock SouthPoint Hyundai/Genesis of Austin. Both times, we could have stayed closer to home and gone to the Round Rock dealership. However, the Round Rock dealer never "learned" the premise of communication from the first deal, and therefore lost this one as well. We have been enamored with the new Genesis GV70 since it was revealed many months ago. We thought that it would be difficult to find the one we wanted given the current market shortages overall combined with the demand for this vehicle. Further, I thought that we would have to pay well above MSRP to have a chance to get one of these. The good news is that we were able to find one that we liked - white with black interior, Sport Prestige, 3.5T - and overall with good communication from the dealership. As mentioned, the communication was good, not perfect. We had a little snafu with numbers, but we were able to work towards an agreement that made sense with the trade in values of preowned vehicles being sky high. What came closer to perfect was how awesome Derrick Far was to work with. He was great with his communication, knowledge of the Genesis product line (something else lacking in Round Rock), and his work to get everything moving in the right direction. We were able to take care of nearly everything via phone/text and it took just a bit of time at the dealership to go over the vehicle and to get through finance with no further surprises. What could be better? One can never overcommunicate in business. While communication was good, I'd rather hear too much rather than too little. This is especially true when vehicles are flying off the lots, leaving so many of them looking empty/closed. To be sure, they were much better than other dealerships we visited, but always that room for improvement. Overall, everything was good. Thank you Derrick, Pouya, and the rest of the team for an overall good experience. More

Typical sleazy car sales people – Not ready to sell luxury cars. I went to Southpoint Hyundai/Genesis of Austin to talk about securing a Genesis GV80 SUV they had coming in the following week. I ha luxury cars. I went to Southpoint Hyundai/Genesis of Austin to talk about securing a Genesis GV80 SUV they had coming in the following week. I had been talking to one of the sales guys for weeks who was working on securing the car for me. He asked me to come down to the dealership to talk about the details and chat with management about the pricing, my trade, etc. I headed down with my wife in what I was hoping would be a pleasant negotiation. It ended rather quickly and went about as bad as it could have gone. The assistant manager (or the assistant to the manager – not sure), Mike, was brought in to close the deal. He explained how most dealerships were selling these cars above retail price, which he agreed was short-sighted, and that they were not going to do that. After explaining to me that they don’t mark up their cars above list price like other dealers do, he proceeded to insist that I buy all kinds of aftermarket add-ons for $2,000 that were of little value to me but that carried high profit margins for them. That’s in addition to an absurdly high interest rate they offered me, which was clearly padded for their benefit, that we didn’t even get to. Now I get it: the car market is tight right now and prices are higher than usual. I was already willing to pay full retail, which I have never done in my life, so they were going to make their full profit on this deal. Then they got greedy. When I asked if all those aftermarket items had to be part of the deal or he wouldn’t sell me the car, he said yes. “Then we’re done” I said, and proceeded to find my original salesman. While I walked across the mostly empty sales floor, he called after me “You don’t need to walk over there!”. “Yes I do.” I replied as I proceeded. Not sure what he was trying to do there. I guess he was afraid of being called out in the middle of the dealership? I explained to my salesman what had happened and that there was no deal to be had because Mike insisted on selling me a bunch of aftermarket stuff I didn’t want. I shook my salesman’s hand, thanked him and left. He understandably looked disappointed and I’m sure I looked pretty irate. Never heard from him or anyone at the dealership again. On top of that, the dealership is pretty banged up. There are stains on the ceiling tiles and no sign on the building indicating it’s a Genesis dealer. Some of the staff are dressed like they’re in their living rooms. It’s basically a repurposed Hyundai office. Not the place you’d want to spend big money on a car – unless maybe it went to replacing the ceiling tiles. I can only imagine how they handle the concierge service Genesis is supposed to offer. This was a complete waste of time and energy. And totally short-sighted on their part. They could have sold me the car at full retail and gained a new high-end customer for their relatively new luxury brand. Instead, they’re going to try and rip off the next person and hope they don’t read this review first. And let’s face it, Austin may be growing, but it still acts like a small city in many ways, including word of mouth. Bottom line: never buy a car from Southpoint Hyundai/Genesis of Austin. Not only is the assistant manager unprofessional and off-putting, but I’m assuming that decorum comes from the top. They are in no way ready to sell $70,000+ cars to anyone, let alone $30,000 ones. More