Genesis of Brooklyn

No follow-up after the sale and the service department was awful. The car was an unregistered demo supposedly driven by one of the owners mother. The Check engine light came on after 2 days. It took the d was awful. The car was an unregistered demo supposedly driven by one of the owners mother. The Check engine light came on after 2 days. It took the dealership a week to pick it up and 5 days later they returned it supposedly fix. The Check engine light came on while they were returning the vehicle. Limited communication from the service department that only tighten the gas cap and did not run test for the primary error code p0016. The Salesperson has almost disappeared More

Excellent experience working with Nathan. He was very responsive, respectful, and patient with my many questions. Also, a very pleasant and efficient process with Jabari to work through the p He was very responsive, respectful, and patient with my many questions. Also, a very pleasant and efficient process with Jabari to work through the paperwork. The dealer delivered on all of their promises and made for a seamless buying experience. I look forward to a long future relationship with the dealer. More

I honestly can say these folks are good people. The sales manager Daniel Micu and Kevin did all they could to help me decide on a car that was right for my family and work on putting together the b The sales manager Daniel Micu and Kevin did all they could to help me decide on a car that was right for my family and work on putting together the best deal possible under our circumstances. It was a fair negotiation between all parties seeking a Win _ Win situation for all of us. I thought they put together a really good deal for me a long time teacher and a wife getting set in real estate. The cars themselves were nicer than I expected, you walk into the showroom and it feels very much premium. The cars are beautiful inside and out, they drive great. I had a Mercedes GLE350 the ride in the GV70 was actually nicer and more refined. Tuned for comfort and responsiveness at once. They did a really good job. I have no reservations recommending Genesis of Brooklyn, Daniel, and Kevin. They are good guys. More

By far the best experience I have ever had with a car dealership in 25 years! From management to sales to finance to Tech assist, every single person I dealt was super, professional, helpful, and even be dealership in 25 years! From management to sales to finance to Tech assist, every single person I dealt was super, professional, helpful, and even better, with no xx. It was so refreshing to deal with honest people that value the customer and actually care about your experience with them. What's more, I have received two phone calls since leaving with my vehicle to check in and make sure that I was happy. The absolute best part of all is that I absolutely love my new car!!! More

From the moment I walked in, I felt comfortable. The team was professional, respectful of my time, and never pushy. The atmosphere was positive and welcoming. Jabari was outstanding knowledgeable, p The team was professional, respectful of my time, and never pushy. The atmosphere was positive and welcoming. Jabari was outstanding knowledgeable, patient, and highly professional. He made the leasing process smooth and simple. I would absolutely recommend this place! More

Great service and communication. Professional from beginning to the end! Would definitely recommend to family and friends.. Professional from beginning to the end! Would definitely recommend to family and friends.. More

From the moment I stepped in, I felt taken care of. The team at Genesis of Brooklyn really listened to what I wanted and made the whole process simple and enjoyable. My new GV70 is incredible, and I co The team at Genesis of Brooklyn really listened to what I wanted and made the whole process simple and enjoyable. My new GV70 is incredible, and I couldn’t be happier with the experience More

They are so unprofessional and no one knows what their doing. I had recall and bought it there to fix. Turns out they never fixed the recall six months after I found out. I just found out this now and the doing. I had recall and bought it there to fix. Turns out they never fixed the recall six months after I found out. I just found out this now and the manager I spoke to now was not understanding at all and didnt do the right thing. Also one of the receptionist hung up the phone was very unprofessional. Needless. To say I had to schedule so.mewhere else because of the treatment I got there. Also thet didnt give a good lease price at all I wouldn't ever buy a car or do business with them. They are very unprofessional and dont care about the consumer at all. More

Bought a 2024 G80 last week with great pleasure. From the negotiation to delivery the communication was fantastic. One person contacted me about the delivery date and someone else following up after From the negotiation to delivery the communication was fantastic. One person contacted me about the delivery date and someone else following up after with eagerness to go above and beyond. I have bought many cars in my lifetime and this is the first dealership I would be happy to return too. More

Purchased a 2024 GV80 with software issues. AFTER many attempts by dealership and Corporate no one could rectify the problem. do yourself a favor stay away from dealership and Genesis. Beautifu AFTER many attempts by dealership and Corporate no one could rectify the problem. do yourself a favor stay away from dealership and Genesis. Beautiful car loaded with problems. traded in with 1305 miles for a reliable AUDI🤩 More