Genesis of Brunswick

Service department staff are pleasant but service falls short. I own two cars purchased new and get them routinely serviced each at their respective dealer. My other car got routine service, bill less than short. I own two cars purchased new and get them routinely serviced each at their respective dealer. My other car got routine service, bill less than $100 but also got all fluids checked and refilled plus complimentary wash and vacuum. Took my Genesis in for routine service and some other service. Paid over $600, car was dirty, hood left open when I picked up the car, driver seat way out of adjustment and windshield washer fluid empty. Got an "up-scale" car but service, not so much! More

RAM 1500 Truck, called to get my truck serviced as the cruise control went out today and the warranty is about to expire. Was told they couldn't get me in for over 2 weeks, I said my warranty will expire cruise control went out today and the warranty is about to expire. Was told they couldn't get me in for over 2 weeks, I said my warranty will expire in that time frame and they said I'd then have to pay for the service, they suggested I just call around to other dealership to get the truck in there. Really? I said that was NOT acceptable they next (Amanda) suggested I drop it off, I asked if I could get a loaner and she said no! I called Walker Jones and they were informative, made me an appointment for service and will have a loaner vehicle available. I will not be buying another truck from RAM in Brunswick as they couldn't care about servicing your vehicle afterwards. And the service manager couldn't be bothered to call me back as well. More