Genesis of Denville

I find the service department to always go out of their way to accomidate my schedule. Very good getting back to me if any issues occur. Always friendly and efficent to deal with. The sales department is way to accomidate my schedule. Very good getting back to me if any issues occur. Always friendly and efficent to deal with. The sales department is equally compent. They know their product and work with you to stay within budget. Great car![M35] More

Went to this dealership for the first time due to a faulty air bag seat sensor issue on my QX. Allie was amazing! When I called the evening before my visit, Allie took my call. She was extremely pro faulty air bag seat sensor issue on my QX. Allie was amazing! When I called the evening before my visit, Allie took my call. She was extremely professional, friendly and patient! When I arrived the next morning she again went above and beyond to provide the highest level of customer service. I am really pleased with this dealership service dept so far and look forward to a long, positive working relationship! Thanks K.D. More

We recently purchased an Infiniti G37 hardtop convertible from Salerno Duane Infiniti of Denville---the entire process was outstanding. Terry Flaten, our sales consultant was very knowledgeable about the pr from Salerno Duane Infiniti of Denville---the entire process was outstanding. Terry Flaten, our sales consultant was very knowledgeable about the product, he listened to what I had to say and then answered my questions. It took three visits and two test drives before purchasing the car simply because I am a thorough shopper and make it a point not to make any rash or quick decisions on a major purchase. Terry was friendly, informative, and honest. There was no high pressure, in fact there was no pressure period. When I was ready to buy he was honest and up front on pricing and negotiations, it was an incredibly pleasant experience. My husband and I were introduced to several people at the dealership---Managers, secretaries, etc. but Terry handled everything other than the final paperwork which of course was handled by their finance/accountant person---everybody there was friendly and pleasant. I would highly recommend the car we bought (love it---handles like a dream), the dealership, and Terry Flaten our sales consultant. More

Stopped in Salerno Duane Infiniti and sales person Thomas Verheeck made my experience fun and enjoyable. He answered all my questions and didn’t mind that I couldn’t decide what color vehicle I wanted. We Verheeck made my experience fun and enjoyable. He answered all my questions and didn’t mind that I couldn’t decide what color vehicle I wanted. We walked through the lot he showed me all the colors and explained the differences between each G model. After the test drive I made up my mind and came out with a brand new G37. I will definitely be a return customer. More

Perry Snitkin made the buying experience very pleasant. He was extremely helpful and answered all my questions. Took me on a test ride and explained the features of the G37X. Having driven the car for He was extremely helpful and answered all my questions. Took me on a test ride and explained the features of the G37X. Having driven the car for two months...I still love it and am amazed at the great features. Glad I made the switch and did not opt for the Volvo, Lexus or the BMW 3 series. Am definately recommending Infiniti as the best option More

Very pleasant experience. Was dealing with Thomas Verheeck. Tom - highly professional salesperson. I checked the new car inventory on dealer’s website, found a vehicle with the right color and optio Verheeck. Tom - highly professional salesperson. I checked the new car inventory on dealer’s website, found a vehicle with the right color and options. On the forums read about what people were paying for this model and came to the dealership with my numbers. Tom matched the price without playing any games. The deal was quick, fast and left a good feeling about the purchase itself and dealing with the dealership. I would definitely recommend Tom Verheeck and Salerno Duane. More

I have had 3 cars from this dealership. Sales I could care less about. I know what I want and as far as I'm concerned the salesman are just order takers. However, the service department is the best. F care less about. I know what I want and as far as I'm concerned the salesman are just order takers. However, the service department is the best. Friendly, considerate, everything is explained to you and nothing ever seems to be too much trouble. More

Great Sales service. I especially liked all the follow ups after the purchase was done. Andy provided great customer service. I felt that it is not just one time opportunity. It is just a beginning of a ups after the purchase was done. Andy provided great customer service. I felt that it is not just one time opportunity. It is just a beginning of a long term relationship with Infiniti. Also, the financing guy and the sales manager were very proffesional. Overall great shopping experience. More

This dealership was certainly the most friendly dealership I have been to. It wasn't just the salesperson or a receptionist, rather the entire staff. That type of environment is one that doesn't dealership I have been to. It wasn't just the salesperson or a receptionist, rather the entire staff. That type of environment is one that doesn't come from mangment direction but comes from a culture of customer service. Clearly, this dealership knows that intial impressions are lasting. My salesperson was able to read my level of interest and desires and adapt his presentation to the points and factors I sought. What was also evident was that many individuals at this dealership are willing to pitch in when necessary to keep the customer experience flowing positively. I was happy with the price I got and was suprised at the ability of the saleperson and management to get to my desired price without making it a painful experience. Bottom line, this dealership and Mr. Verheeck do it right. More

I purchased my Infiniti G35 at Salerno Duane in 2007. Since then I have always used their service department. Sue has always been so incredibly friendly and helpful, I can't imagine taking my car anywher Since then I have always used their service department. Sue has always been so incredibly friendly and helpful, I can't imagine taking my car anywhere else. She works very hard to make sure that I have a time convenient to me and will always have a loaner available. Salerno Duane Infiniti is lucky to have her as an employee More