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Genesis of Denville

Denville, NJ

4.8
1,643 Reviews
Whether you are looking for a new or pre-owned Genesis car, truck, or SUV you will find it here. We have helped many customers in or near Denville, Morristown, Dover, Madison and Hopatcong find the Genesis of their dreams! We know that prospective customers are extremely well educated when researching their next vehicle. Genesis of Denville has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and pre-owned specials for additional savings on your next vehicle. As a premier New Jersey Genesis dealer, we have a huge selection of new and pre-owned vehicles from which to choose. Genesis of Denville online and offline customers enjoy vehicle specials every day. We offer Genesis service & parts, an online inventory, and outstanding financing options, making Genesis of Denville a preferred dealer serving Denville, Morristown, Dover, Madison and Hopatcong area Genesis buyers. Ready to set up a test drive? Visit our Morristown area Genesis dealership in Denville, NJ today!
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3103 NJ-10

Denville, NJ

07834

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Showing 1,643 reviews

April 22, 2019

Buyer beware horrible services Buyer beware I had my car serviced for the same problem 4 times & had it towed the dealer. The 4th time Salerno Infiniti dealership told me my car w More

by Kee0829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Gusta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Rodriguez, Kevin Tonero, George Saigh, Mario Delgado
Apr 24, 2019 -

Genesis of Denville responded

First let me say that I am sorry that you feel we did not meet your level of expectation. At Salerno Duane Infiniti we strive for customer satisfaction. I am VERY surprised that you would have written any kind of a negative review based on the history with our facility. I know that no one wants to have to spend money on unforeseen repairs, but I believe that we went above and beyond to try to help. Considering that you had the car for three years and put over 50,000 miles on the vehicle to realize some issues isn’t uncommon on a vehicle with almost 90,000 miles. I have listed the most recent history below and would be glad to show you all the documentation. As you can see other than regular maintenance you incurred no cost other than a battery and the starter issue we good willed it because we saw you were out of warranty and did your regular services with us. Again my sincerest of apologies and feel free to reach out to me if you wish to discuss further. Respectfully, Jorge Rodriguez General Manager 1/18/16 2012 Infiniti purchased with 31,197 miles. Between 1-18-16 and 1/24/19 only routine maintenance needed to be done. 1/24/2019 86,067 miles vehicle towed in battery failed, battery replaced. (Customer Paid) 2/28/2019 vehicle brought to us for routine maintenance, car operating normally 4/10/2019 vehicle towed in for a no start issue, starter replaced under goodwill, extended warranty expired in February 2019. 4/19/2019 88,969 miles vehicle towed in, died while driving, diagnosis, coolant empty, radiator leaking from seam, coolant pouring out under vehicle, malfunction code for overheat condition. 4/24/19 Customer refused to do work and had vehicle picked up.

April 19, 2019

1st service Service department is new clean and fresh . Service advisors are professional and helpful . Loaner car was a bit lackluster but it was ok... The More

by John Dominos
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Horvath
Apr 30, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

April 18, 2019

brought car in for service, cleaning, new tires Staff, Allie, are delightful and easy to work with - very time efficient. Allie and Klancy went above my expectations to make sure car was cleaned we More

by AHERMAN1125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Klancy Ramirez
Apr 30, 2019 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Respectfully, Jorge Rodriguez General Manager

April 17, 2019

Excellent Experience Excellent and easy experience. Allie Hoffman always works hard to make the experience stress free. She will be the main reason I buy another Infini More

by PAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Genesis of Denville responded

Thank you for the 5 Stars. Respectfully, Jorge Rodriguez General Manager

April 17, 2019

Excellent Customer Service This service center goes above & beyond to not only accommodate their client’s needs, but also to ensure that every detail is taken care of More

by NOELLE145
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Delgado
Apr 30, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

April 17, 2019

Great Allie was great, she kindly explained everything that was going to take place in a manner that I could understand. She made it seamless and effortless More

by SMKIRK34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

April 16, 2019

Another Great Service call Great and courteous service every time! Really a top-notch dealership! Allie helped me this time and she is very sweet - explained everything to me! More

by John332
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tonero, Klancy Ramirez, Rebecca Horvath, Samantha Cannici, Mario Delgado
Apr 30, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

April 15, 2019

Allie is such a sweet woman. Very down to earth, caring, genuine, love going in for service just to see Allie. She greats you with a warm smile, making you More

by BMLEMBECK2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

April 15, 2019

Beautiful loaner! My car had to have some trim replaced which took a bit of time but it made no difference to me....we had a beautiful brand new loaner! More

by ALISA3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Tonero, Klancy Ramirez, Rebecca Horvath, Tommy Giuliano
Apr 30, 2019 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Respectfully, Jorge Rodriguez General Manage

April 13, 2019

Oil change I don’t know their names but the two service reps that checked me in and out. they are both always a delight to work with and are very friendly More

by Dan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Delgado
Apr 30, 2019 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Respectfully, Jorge Rodriguez General Manage

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