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Genesis of Denville - Service Center

Denville, NJ

4.8
983 Reviews

983 Reviews of Genesis of Denville - Service Center

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November 04, 2019

It was too expensive The estimated cost was around $550 and as the time passed by they kept on coming to me and @ the end I end paying $1340,oh yes, after thrilling discou More

by MANDEEP07008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Freda
Nov 13, 2019 -

Genesis of Denville responded

I am sorry that we were not able to meet, let alone exceed your expectations. We value you as a long time customer and would not knowingly give you bad information. At first it was thought that the vehicle only needed one part for the repair and it ended up being two. The discount given was a courtesy discount as an olive branch. I hope we will continue to see you here for all your future services as we have in the past. Respectfully, Jorge Rodriguez General Manager

November 03, 2019

Fast and convenient Windshield washer pump stoped working, still under warranty, no charge for replacing. Changed the windshield blades. Set up the service time online vi More

by JZHENG100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Nov 09, 2019 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Respectfully, Jorge Rodriguez General Manager

November 01, 2019

Very good service Impressive facility, easy to schedule, work done as scheduled. Great waiting room and designer coffee machine while you wait. Would have been a 5 star More

by CHARLES44
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

November 01, 2019

Service Easy access and a quick turnaround. The new service center seems to be working out well. Andrew is well spoken and professional and handled my reque More

by srbar11963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew in Service
Nov 09, 2019 -

Genesis of Denville responded

Thank you for the 5 Stars. Respectfully, Jorge Rodriguez General Manager

October 31, 2019

Service was performed efficiently I had a 5,000 miles tire rotation on my QX50. The work was done in a timely manner and the car was washed before it was returned to me More

by ABBYG647
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2019 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Respectfully, Jorge Rodriguez General Manager

October 31, 2019

Very courteous and prompt service. Work was performed timely and the service rep was very pleasant. Need for brakes was overestimated Price for brakes is more than double than other pl More

by TerpGrad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Horvath
Nov 09, 2019 -

Genesis of Denville responded

Thank you for the great kudos and pricing insight. We will shop our competition again. It is really appreciated. Respectfully, Jorge Rodriguez General Manager

October 25, 2019

Only service I use They are respectful of my time, understand my requests and are committed to doing an excellent job of whatever service they are performing. The waiti More

by KYLE71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2019 -

Genesis of Denville responded

We value you as a long time customer. Your business is GREATLY appreciated. Respectfully, Jorge Rodriguez

October 23, 2019

Not so good Had to come back 3 times!!! Took longer then was told. A lot more money then expected. was disappointed with my experience. I am unsure if I will retu More

by AJAE16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know
Nov 09, 2019 -

Genesis of Denville responded

I am sorry to hear that your experience was less than exceptional. We strive to make sure all repairs and customer related instances are taken care of in a timely and efficient manner to insure long term customer satisfaction. If you wish to discuss this further, please feel free to give me a call. Respectfully, Jorge Rodriguez General Manager

October 22, 2019

Service Integrity Great service for a fair price. Never felt like I was being upsold on service not required. They are so quick and your car comes back washed and c More

by BRUCE_SCHLESIER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Oct 22, 2019 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez

October 18, 2019

Efficient service and accommodating to my needs. Mario of the service Dept was very helpful in getting my work done in a timely manner. Work was completed. A tech by the name of Kevin was very Kn More

by LOVAGLIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Oct 22, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

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