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Genesis of Denville - Service Center

Denville, NJ

4.8
983 Reviews

983 Reviews of Genesis of Denville - Service Center

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October 03, 2019

Nice to have a loaner Went for standard service/maintenance. Techs found issues on tires and brake pads. I was then offered a loaner which is very nice(instead of waiting h More

by YUFEI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 08, 2019 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Respectfully, Jorge Rodriguez General Manager

October 03, 2019

Best Dealership! This newly renovated dealership is just beautiful, The service manager, Allie went out of her way to give me a tour of the facility. She was gracious More

by adladyak39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

October 02, 2019

Great service Great people, excellent service.. I will always bring my car to get service in this place, they are awesome in every sense of service, work and costum More

by MENANDINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Romeo
Oct 08, 2019 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Respectfully, Jorge Rodriguez General Manager

October 02, 2019

Excellent service Despite it took long time to fix due to back ordered parts, they allowed me to use their loaner entire repair period and it helped me a lot. Their se More

by ykomatsu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Delgado
Oct 08, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

October 02, 2019

Excellent and efficient service Able to make appointment easily, very efficient service and cost was what I expected. Clean and up to date waiting area with nice amenities. People w More

by SMSDAD1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't name anyone since no names given
Oct 08, 2019 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

September 21, 2019

different sound exhaust leak. Since I have old model G37x, she let me think about exactly what I want to do fix my Y pipe exhaust. Quick in and out service. More

by KELRANS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 26, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

September 20, 2019

Efficient service appointment Love the pleasant service experience here.. Comfortable waiting room with snacks while you wait. Service completed quickly. Knowledgeable service repr More

by Carol Wolters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Montoya
Sep 26, 2019 -

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

September 20, 2019

Smooth process Andrew Montoya, the service representative, did a wonderful job assisting me, as well as, the employees within the service vicinity. Service was quic More

by LEEPATRI
Recommend Dealer
Yes
Employees Worked With
Andrew Montoya
Sep 26, 2019 -

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Respectfully, Jorge Rodriguez General Manager

September 19, 2019

Amazing experience Allie and team were thorough and addressed my concerns. Offered important and timely information to help guide my decision. Thank you for your timely More

by Daisy12!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2019 -

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

September 16, 2019

Vibrating steering wheel We brought the car in for a shaking steering wheel. They cut the rotors and they said it was good. Two days later we were on the highway and it was vi More

by JDFALK
Recommend Dealer
Yes
Employees Worked With
Rebecca Horvath
Sep 26, 2019 -

Genesis of Denville responded

I am sorry that you had to bring the car back a second time. I hope all is well now and appreciate the positive review considering. Respectfully, Jorge Rodriguez General Manager

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