Genesis of Edmond

Quick, friendly service. Nice and comfortable waiting area. Was able to get a recall fixed with the oil change. Amazing service. Nice and comfortable waiting area. Was able to get a recall fixed with the oil change. Amazing service. More

I am extremely disappointed in my experience with Genesis of Edmond, specifically their finance department and management’s handling of a clear internal error. On 12/29, I purchased a vehicle and returned of Edmond, specifically their finance department and management’s handling of a clear internal error. On 12/29, I purchased a vehicle and returned the following day to complete my $11,000 down payment. At that time, I also requested to put an additional $1,000 on my card. The finance employee, Parker, told me this was not a problem and only required minor paperwork changes. After waiting approximately 30 minutes, I was asked to run my card for the $1,000. Shortly after, Parker informed me he made a mistake and could not apply the additional $1,000 and stated that the amount would be refunded. He attempted to process the refund, but it showed as “refund declined.” I was told a check would be mailed the following week to resolve the issue. No check ever arrived. I attempted to contact Parker via phone and text (using the number he provided) with no response. When I called the dealership, I was told Parker no longer worked there and that management would “look into it and call me back.” This happened multiple times, and I never received a return call. When I finally insisted on speaking to a manager, I was told: • Parker “should not have said that” • The dealership would not refund the $1,000 • I was instructed to file a dispute with my credit card company This is unacceptable. The dealership knowingly took the money, acknowledged it was an error, promised a refund, then later refused to return it. When I stated I would pursue the matter through small claims court, the manager abruptly ended the conversation and said she could no longer help me. To make matters worse, I also purchased a three-year oil change/service package through this dealership, and I now feel extremely uncomfortable returning for service while actively disputing an unresolved financial issue caused by their own mistake. This experience demonstrates: • Poor internal controls • Lack of accountability • Failure to follow through on documented promises • Extremely unprofessional customer service once an issue arose I would strongly caution anyone purchasing a vehicle here to document everything, especially in the finance office. More

I'm always taken care of as if I'm the only customer. Great service all around. Great service all around. More

The Genesis of Edmond service department is always great. Every experience has been quick and professional. Every experience has been quick and professional. More

This dealership service department is truly great! I wouldn’t take my G70 anywhere else! The service and attention to detail is top notch! I wouldn’t take my G70 anywhere else! The service and attention to detail is top notch! More

Outstanding service from start to finish. The team got everything done quickly, and every person I interacted with was incredibly kind and professional. They even took care of a few additiona The team got everything done quickly, and every person I interacted with was incredibly kind and professional. They even took care of a few additional things I asked about that weren’t part of the original service, which I really appreciated. On top of that, they provided a great loaner car for the day, making the whole experience extremely convenient and stress-free. More

Excellent service from the time I arrive and my departure. Overall I would rate the service an A. departure. Overall I would rate the service an A. More

I appreciated that I got right in at my scheduled service time. There was basically no wait or issue with obtaining a loaner vehicle. Everyone is so kind and extremely accommodating. I also appreciate the le time. There was basically no wait or issue with obtaining a loaner vehicle. Everyone is so kind and extremely accommodating. I also appreciate the level of communication while my care was being serviced. More

Was very easy to trade in and purchase a new vehicle. They have a great selection and Raquel did a great job for us. They have a great selection and Raquel did a great job for us. More

very nice people. Easy process to buy a car. People were very business like. Good experience Easy process to buy a car. People were very business like. Good experience More