Genesis of Englewood powered by Benzel-Busch

I arranged to have my car picked up weeks before the service date for a routine 8,000 mile maintenance; one of the perks when you buy a Genesis. It was picked up early in the morning. But by the followi service date for a routine 8,000 mile maintenance; one of the perks when you buy a Genesis. It was picked up early in the morning. But by the following afternoon I hadn’t heard anything from Service. After a number of calls I finally got an apology and still, it was 3 hours before my car was returned. Being home bound waiting to receive my car for two days is not really a perk. More

Great customer service and hospitality. Everytime I step in at genesis @ Englewood, New Jersey always greeted and treated well. Thank you, Jason. Everytime I step in at genesis @ Englewood, New Jersey always greeted and treated well. Thank you, Jason. More

Great service. Clean modern facility. Kelly, Jason and Karen make a great team. Far better than Genesis service experience elsewhere. Clean modern facility. Kelly, Jason and Karen make a great team. Far better than Genesis service experience elsewhere. More

Joanne was great. Very attentive and knowledgeable. She took a lot of time with us. Very attentive and knowledgeable. She took a lot of time with us. More

good and efficient service. I didnt see availability for valet pickup when making the appointment through the Genesis app I didnt see availability for valet pickup when making the appointment through the Genesis app More

The wait was for too long for a simple recall, over 2 hours. No one communicated until it was almost completed and your waiting area is extremely uncomfortable. hours. No one communicated until it was almost completed and your waiting area is extremely uncomfortable. More

First time therewith a tow in so a bit confusing. Once things were straightened out, everything good. Very nice people to deal with. Once things were straightened out, everything good. Very nice people to deal with. More

I had a wonderful experience from the moment I walked through the door. Which was greatly appreciated! through the door. Which was greatly appreciated! More

Sales Rep & Service Advisor excellent, however, after 297 miles msg came on dash to check break systems. Car bucking wherever you touched the breaks. Told it had something to do w/an update & assured me it miles msg came on dash to check break systems. Car bucking wherever you touched the breaks. Told it had something to do w/an update & assured me it wouldn’t happen again. After service, it drove perfectly & breaks fine on initial drive HOWEVER, after a subsequent 1/2 drive yesterday, break msg came back on again and breaks severely bucked, so much so that on one breaking lunge almost thrust me into the windshield. It was a harrowing drive home & I am afraid to drive the car. I feel like it’s a potential death trap. I don’t think I will ever feel safe again and will be always on the lookout for a reoccurrence and this after only 422 miles. I think a got a lemon and, based on this experience, fixes are only temporary. Previously, have driven Mercedes, so Genesis was a deviation. Except for the personnel, very disappointed and, from a safety standpoint, frightened to drive this car. Obviously, service did not resolve the problem on a permanent basis. Headed back to service today. Was scheduled to leave on a trip tomorrow but could never take this car. Can’t be trusted. More

Thank you for the quick and Prompt customer service on my GV 80. Check in was smooth and efficient. my GV 80. Check in was smooth and efficient. More