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Genesis of Englewood powered by Benzel-Busch
Englewood, NJ
825 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 825 reviews
July 24, 2025
Tamara was friendly and patient. Purchasing was very easy and smooth. We love our car. Purchasing was very easy and smooth. We love our car. More
by HRLEEPARK
Verified Customer
July 24, 2025
This dealership was very kind and fast even though I just walked in. Very good. walked in. Very good. More
by SUN WOO
July 23, 2025
Very good and prompt service. Everything that needed to be done to the car was done in a timely manner. Everything that needed to be done to the car was done in a timely manner. More
by Mcdonalddouglas78
July 22, 2025
While I have nothing but praise for Genesis vehicles themselves, my experience with Genesis of Englewood's service department was extremely frustrating and disappointing. I scheduled a valet pickup f themselves, my experience with Genesis of Englewood's service department was extremely frustrating and disappointing. I scheduled a valet pickup for a simple cosmetic issue—some minor paint peeling on my bumper. The valet drivers arrived two hours late, with no proactive communication from the dealership. Even more concerning, I received an alert from the Genesis app showing that my vehicle was being driven at speeds of up to 97 miles per hour. That is completely unacceptable and shows a clear lack of respect for customer property and safety. Once my car finally reached the service center, it sat there for over a week with little to no updates from my service advisor. Despite multiple attempts to check in, communication was minimal and unhelpful. Eventually, I gave up waiting and picked up the car myself—still unrepaired. This isn’t the first time I’ve heard about lackluster service across Genesis dealerships, and unfortunately, my experience confirms the pattern. Genesis may make great vehicles, but unless they seriously invest in improving their service operations, the ownership experience falls far short of what a luxury brand should deliver More
by Michael Breheny
July 20, 2025
Very pleased with the dealership and the professionalism from the sales team, especially from Eileen Salma from the sales team, especially from Eileen Salma More
by JFD0268@OUTLOOK.COM
Employees Worked With
July 19, 2025
Very happy with my GV70 Sport and this dealership. Had my 1st scheduled maintenance this week. Service Advisor John was great to work with. Thank you! Had my 1st scheduled maintenance this week. Service Advisor John was great to work with. Thank you! More
by JOHN.BATTAGLIA0
Employees Worked With
July 19, 2025
Eileen Salma is one of the best and most patient car sales professional I have ever done business with. sales professional I have ever done business with. More
by JFD0268@OUTLOOK.COM
Employees Worked With
July 18, 2025
The service team was prompt and professional. The car service was complete in the estimated time. The car service was complete in the estimated time. More
by FHAITZ
Employees Worked With
July 18, 2025
Jason was very pleasant and professional. I appreciated all he did. I had a problem with my credit card and he was very patient. I appreciated all he did. I had a problem with my credit card and he was very patient. More
by TFLYGE
Employees Worked With
July 18, 2025
John is a great part to your dealership. It’s a pleasure working with him you should be proud that he works for your company It’s a pleasure working with him you should be proud that he works for your company More
by DZAGER650
Employees Worked With
