Genesis of Englewood powered by Benzel-Busch

I had valet service, drivers are polite, courteous, and in constant contact. I received a video recording of my inspection with full details. David, my service advisor, was in constant contact as well and in constant contact. I received a video recording of my inspection with full details. David, my service advisor, was in constant contact as well and went out of his way to accommodate me with the return of my vehicle. More

Great customer service and communication ? ? ???????????????????? Great great great great great great great great ? ???????????????????? Great great great great great great great great More

Ahmed was attentive and patient with me. If I had a question he had an answer. Even after purchasing my vehicle he made himself available to me. If I had a question he had an answer. Even after purchasing my vehicle he made himself available to me. More

Efficient and all was taken care if Just if you are waiting ....4 hours for service with advance appt is a bit much !!!! waiting ....4 hours for service with advance appt is a bit much !!!! More

Professional, courteous, friendly, prompt service. They were understaffed yet managed to give me time and attention and work in an appointment quickly. Overall I was very satisfied with the experience They were understaffed yet managed to give me time and attention and work in an appointment quickly. Overall I was very satisfied with the experience. More

Tamara at Genesis of Englewood was exceptional. From the test drive onward, she paid attention to details that might seem minor at first, but became very important when we started negotiating the s From the test drive onward, she paid attention to details that might seem minor at first, but became very important when we started negotiating the specifics of the car. That level of attentiveness made the entire process smoother and more transparent. I spoke with multiple other dealerships during my search, and some experiences had the typical “salesy” vibe. Tamara was the opposite—professional, genuine, and consultative throughout. Having spent most of my career in sales, sales leadership, and sales enablement, I can confidently say Tamara naturally demonstrates many of the skills that can’t be taught: active listening, awareness, and trust-building without pressure. Highly recommend asking for her. More

They addressed my concerns in a timely manner. They gave me a loaner and then explained the work to be done and finally the job accomplished They gave me a loaner and then explained the work to be done and finally the job accomplished More

He is very knowledgeable, efficient and very kind and professional Excellent service I will be back professional Excellent service I will be back More

Typically this dealer provides great service. This time, all tires were at different psi - ranging from 36 to 47. There was no equalizing of the tire pressure when they checked the tires. The veh This time, all tires were at different psi - ranging from 36 to 47. There was no equalizing of the tire pressure when they checked the tires. The vehicle also was not washed and vacuumed pre-pickup as promised; hand prints on the inside of the vehicle, etc. These combined with a few others leads me to wonder if the work was actually done and done properly. More

Efficient The staff was courteous and the service was efficient. A bit different from the Cherry Hill location who offer a bit more of a personalized service, but overall it was good. efficient. A bit different from the Cherry Hill location who offer a bit more of a personalized service, but overall it was good. More