Genesis of Englewood powered by Benzel-Busch - Service Center

I always get top-tier service when I visit. The service team is always courteous, professional and attentive to my needs. The service team is always courteous, professional and attentive to my needs. More

I arranged to have my car picked up weeks before the service date for a routine 8,000 mile maintenance; one of the perks when you buy a Genesis. It was picked up early in the morning. But by the followi service date for a routine 8,000 mile maintenance; one of the perks when you buy a Genesis. It was picked up early in the morning. But by the following afternoon I hadn’t heard anything from Service. After a number of calls I finally got an apology and still, it was 3 hours before my car was returned. Being home bound waiting to receive my car for two days is not really a perk. More

Great customer service and hospitality. Everytime I step in at genesis @ Englewood, New Jersey always greeted and treated well. Thank you, Jason. Everytime I step in at genesis @ Englewood, New Jersey always greeted and treated well. Thank you, Jason. More

Great service. Clean modern facility. Kelly, Jason and Karen make a great team. Far better than Genesis service experience elsewhere. Clean modern facility. Kelly, Jason and Karen make a great team. Far better than Genesis service experience elsewhere. More

good and efficient service. I didnt see availability for valet pickup when making the appointment through the Genesis app I didnt see availability for valet pickup when making the appointment through the Genesis app More

The wait was for too long for a simple recall, over 2 hours. No one communicated until it was almost completed and your waiting area is extremely uncomfortable. hours. No one communicated until it was almost completed and your waiting area is extremely uncomfortable. More

First time therewith a tow in so a bit confusing. Once things were straightened out, everything good. Very nice people to deal with. Once things were straightened out, everything good. Very nice people to deal with. More

Dealership very helpful, but ultimately the problem was not solved as Manufacturer / Genesis not deal with the issue. Jason/Kelly fought hard and provided me contact info to help resolve. Kelly also made a not solved as Manufacturer / Genesis not deal with the issue. Jason/Kelly fought hard and provided me contact info to help resolve. Kelly also made an accommodation on the bill which is greatly appreciated. More

Thank you for the quick and Prompt customer service on my GV 80. Check in was smooth and efficient. my GV 80. Check in was smooth and efficient. More

The service was good. I live the concierge service that delivers the car. Very convenient! I live the concierge service that delivers the car. Very convenient! More