Genesis of Englewood powered by Benzel-Busch - Service Center

Sales Rep & Service Advisor excellent, however, after 297 miles msg came on dash to check break systems. Car bucking wherever you touched the breaks. Told it had something to do w/an update & assured me it miles msg came on dash to check break systems. Car bucking wherever you touched the breaks. Told it had something to do w/an update & assured me it wouldn’t happen again. After service, it drove perfectly & breaks fine on initial drive HOWEVER, after a subsequent 1/2 drive yesterday, break msg came back on again and breaks severely bucked, so much so that on one breaking lunge almost thrust me into the windshield. It was a harrowing drive home & I am afraid to drive the car. I feel like it’s a potential death trap. I don’t think I will ever feel safe again and will be always on the lookout for a reoccurrence and this after only 422 miles. I think a got a lemon and, based on this experience, fixes are only temporary. Previously, have driven Mercedes, so Genesis was a deviation. Except for the personnel, very disappointed and, from a safety standpoint, frightened to drive this car. Obviously, service did not resolve the problem on a permanent basis. Headed back to service today. Was scheduled to leave on a trip tomorrow but could never take this car. Can’t be trusted. More

Help full they explain to you how there going service your vehicle and what is required your vehicle and what is required More

The dealer was very accommodating. The service was done efficiently and the car returned promptly. The service was done efficiently and the car returned promptly. More

I'm just a lil bummed that it's the only place that can do a simple oil change and it took a good 2 hrs !! Love the car but this is very annoying !! do a simple oil change and it took a good 2 hrs !! Love the car but this is very annoying !! More

Jason is the finest service manager I’ve ever worked with. He is smart, honest, and very friendly, explaining what is needed and why clearly. I greatly appreciate having the opportunity to work with him with. He is smart, honest, and very friendly, explaining what is needed and why clearly. I greatly appreciate having the opportunity to work with him. I will never go to another Genesis dealership for service for that reason alone. Thank you all very much for taking such good care of my beloved Genesis G90! More

John was professional and courteous. The overall experience at this location was a pleasant one. The overall experience at this location was a pleasant one. More

Jason is AMAZING! !! He couldn't have helped me any better! I will always be reaching out to him in the future !! He couldn't have helped me any better! I will always be reaching out to him in the future More

Friendly Excellent knowledgeable service! I feel confident that I getting the best possible service! Based on the service I will definitely get my next Genesis here! I feel confident that I getting the best possible service! Based on the service I will definitely get my next Genesis here! More

John in the service department was helpful and knowledgeable. He and his team got me in and out inside of 1 hour for my GV70 16,000 mile service. Both Fabio and Jon again very helpful, knowledg knowledgeable. He and his team got me in and out inside of 1 hour for my GV70 16,000 mile service. Both Fabio and Jon again very helpful, knowledgeable and certainly do not fit the car salesman stereotype. Definitely work with them if you need help trading in and upgrading your car. More

Quick and convenient service, John provided a timeline on when the service should be complete and it was completed within that time. when the service should be complete and it was completed within that time. More