Genesis of Englewood powered by Benzel-Busch - Service Center

Great overall experience and amazing service. Great attention to detail and overall explanation of all services rendered. Great attention to detail and overall explanation of all services rendered. More

Was very happy with the service. Excellent customer care. It was a pleasure dealing with Jason Excellent customer care. It was a pleasure dealing with Jason More

I received an email stating that my vehicle might have a recall. Along with the recall service, I requested an engine oil change. After several hours, the advisor contacted me and informed me that there wer recall. Along with the recall service, I requested an engine oil change. After several hours, the advisor contacted me and informed me that there were no active recalls. I was initially quoted $169 for the engine oil change and was also recommended for additional services. Finding the engine oil change cost higher than expected, I requested that no services, including the oil change, be performed. However, I was told that the oil change had already been completed and that I would need to pay for it. I showed the advisor the recall-related email I had received and asked why they were sending such misleading emails to customers. The advisor claimed not to know why or who sent that email. Additionally, I was quite upset by the advisor's attitude, pointing out the wordplay in the phrase "might have a recall." However, since the advisor was not the sender of the email, I let it go. Later, when I picked up my vehicle, I noticed that the invoice had the engine oil change cost zeroed out, so I did not pursue any further complaints. I hope this kind of customer deception stops. Although I don't want to give the advisor a 5-star rating, I hope he doesn't face any additional disadvantages, so I am giving him 5 stars. If there were another Genesis dealership near my residence, this issue would have been enough reason for me not to return. More

They are very accommodating, especially the Valet service they offer. My customer service rep Jason was very good service they offer. My customer service rep Jason was very good More

Everyone was helpful and nice. From the wonderful woman who took care of my loaner service to the young woman who greeted in the parking lot, they all were great From the wonderful woman who took care of my loaner service to the young woman who greeted in the parking lot, they all were great More

Jason was very helpful and knowledgrable. I highly recommend him. Thanks for your help Jason! I highly recommend him. Thanks for your help Jason! More

Great service, very nice personnel, and a comfortable area to work at while waiting for maintenance to be done. area to work at while waiting for maintenance to be done. More

Service at genesis was terrific. John in service was great. Communicated very well and we got on car completed earlier than expected John in service was great. Communicated very well and we got on car completed earlier than expected More

Very polite and came at exactly the time they said to pick up my car. pick up my car. More

The place is clean. The sales person Paul is very kind and take time to explained detail Apparently he has excellent high technique knowledge too The leasing process The sales person Paul is very kind and take time to explained detail Apparently he has excellent high technique knowledge too The leasing process was smooth and quick Thank you to Paul and Matthew More