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Genesis of Englewood powered by Benzel-Busch - Service Center

Englewood, NJ

4.7
552 Reviews
Call Service Center (201) 567-1400

552 Reviews of Genesis of Englewood powered by Benzel-Busch - Service Center

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August 20, 2024

I wish I didn't have to move to VA, I don't think I'll find a better supportive dealership. More

by BRN181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your kind words! We’re truly sorry to hear you’re moving away, but we’re honored to have had the opportunity to support you. If you ever find yourself back in the area, we’d be delighted to assist you again. Best of luck in Virginia, and if you need any help with your new dealership or have questions in the future, don’t hesitate to reach out. Safe travels! Warm regards, Michael Hill mhill@benzelbusch.com

August 19, 2024

Excellent customer service, courteous and friendly. The representative provided me with loaner vechicle for duration of my vehicle repairs More

by Axel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive review! We’re delighted to hear that you received excellent customer service and that our team was both courteous and friendly. We’re glad the loaner vehicle was helpful during your repairs. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 19, 2024

I liked that the service was fast, and nice that they provided me with a reminder More

by KKLEENJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re pleased to hear that you appreciated the fast service and the reminder we provided. We strive to make every aspect of your experience as smooth and efficient as possible. If you need any further assistance or have any questions, feel free to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

August 18, 2024

Finally, a real luxury, Genesis dealership near me. Everyone even the cleaning staff there is kind, courteous and informative. I presently own two G80s And all my future service and repairs will be do More

by cmournet
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that you’ve found Genesis of Englewood to be a true luxury dealership and that our entire team, including the cleaning staff, provided you with excellent service. We’re honored that you trust us with the service and repairs for your G80s and look forward to continuing to serve you in the future. Warm regards, Michael Hill mhill@benzelbusch.com

August 17, 2024

Beautiful showroom and pleasant, capable sales rep named Neil Fraser. We are thrilled with our 2025 Genesis! More

by JUDY25
Recommend Dealer
Yes
Employees Worked With
Neil Fraser, Matthew Paparazzo
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re delighted to hear that you enjoyed our showroom and that Neil Fraser provided you with excellent service. It’s wonderful to know that you’re thrilled with your 2025 Genesis! If you need any further assistance or have questions, feel free to reach out. Enjoy your new vehicle! Warm regards, Michael Hill mhill@benzelbusch.com

August 17, 2024

There were some logistical hiccups stemming from having the wrong phone numbers on file but great otherwise. More

by JBAYDAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We apologize for the logistical hiccups you experienced due to the phone number issues. We’re glad to hear that, despite this, your overall experience was great. We’ll work on improving our processes to prevent similar issues in the future. If you need any further assistance, please don’t hesitate to reach out. Thanks again for your understanding and for sharing your thoughts! Warm regards, Michael Hill mhill@benzelbusch.com

August 17, 2024

Staffs are courteous and service is swift but the lots are bit too small but clean More

by XAIAHHH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that you found our staff courteous and our service swift. We appreciate your comments about the lot size and cleanliness; we strive to maintain a clean and welcoming environment for our customers. Your feedback helps us improve, and we hope to provide an even better experience for you in the future. Thanks again for your review! Warm regards, Michael Hill mhill@benzelbusch.com

August 16, 2024

Great customer service! Service personnel were very helpful and could answer my questions. Looking forward to my next visit! More

by marianne.guffey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service and that our team was helpful in answering your questions. We look forward to your next visit and are here to assist you with anything you need. Thanks again for your feedback! Warm regards, Michael Hill mhill@benzelbusch.com

August 15, 2024

I love going to Englewood Genesis for Svc. I bought my GV60 here at the end of last year. I love this Car and the Svcs as well. John is very nice and professional. All the staffs are, too!! More

by CHARLIECHUN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your fantastic review! We’re thrilled to hear that you love your GV60 and that your service experiences at Englewood Genesis have been so positive. It’s great to know that John and the rest of our team have provided you with excellent service. We truly appreciate your recommendation and look forward to continuing to serve you in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 15, 2024

I told them the roof makes flapping noise when traveling over 50 to 60 miles. The said it didn’t make that noise when they tested but I see that the mileage they put down when the car came in and out was th More

by KMIN1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback. We’re sorry to hear that the issue with the roof noise was not addressed to your satisfaction. It’s concerning that the noise was not replicated during the service, and we understand your frustration with the mileage discrepancy. We take these matters seriously and would like to resolve this for you. Please contact us directly so we can investigate further and ensure that the issue is properly addressed. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

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