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Genesis of Englewood powered by Benzel-Busch - Service Center

Englewood, NJ

4.6
561 Reviews
Call Service Center (201) 567-1400

561 Reviews of Genesis of Englewood powered by Benzel-Busch - Service Center

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July 27, 2024

Excellent valet service . .very patient..thank you ..My Gv80 is up next ..I live close to New Brunswick Genesis but prefer Englewood service More

by ROZEENA2K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our valet service and found our team to be very patient. It’s great to know that you prefer our service at Englewood despite being close to the New Brunswick location. We’re looking forward to assisting with your GV80 in the future! Warm regards, Michael Hill mhill@benzelbusch.com

July 27, 2024

They came to my house delivered a loaner exactly the time they said. Twice in a row More

by HAIRMOM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re thrilled to hear that our team delivered a loaner to your house right on time, twice in a row. We’re glad that we could meet your expectations and make your experience convenient. If you need any further assistance or have additional questions, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

July 27, 2024

Everyone was courteous, prompt and friendly. Jeff and Neil are both excellent salespeople and Matthew was also superb. More

by BZING25
Recommend Dealer
Yes
Employees Worked With
Jeff Jin Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Fraser, Matthew Paparazzo
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re delighted to hear that you found everyone to be courteous, prompt, and friendly. It’s great to know that Jeff, Neil, and Matthew made such a positive impression on you. Your satisfaction is important to us, and we’re glad we could provide you with excellent service. Warm regards, Michael Hill mhill@benzelbusch.com

July 26, 2024

Loaner car provided and the my time there was efficient. They helped diagnose the car and found the source of the noise I mentioned to them. The car was taken to car wash after the service. More

by HAMID.JAFARNEJAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re delighted to hear that your visit was efficient and that we were able to diagnose the issue with your car effectively. We’re also pleased that you appreciated the loaner car and the car wash service. Your satisfaction is important to us, and we’re glad we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

July 26, 2024

Came in for first service. Good, quick service. Nice dealership. In and out in projected time. More

by jeffdeu86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re pleased to hear that your first service visit was a good experience and that we were able to provide quick and efficient service. Best regards, Michael Hill mhill@benzelbusch.com

July 26, 2024

Service was extremely good. Everybody who works there was extremely nice from the drivers to the technicians to the service desk. More

by allensabo74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re thrilled to hear that you found our service to be extremely good and that our team, from the drivers to the technicians and the service desk, made a positive impression. Warm regards, Michael Hill mhill@benzelbusch.com

July 25, 2024

Overall, I am a satisfied customer. I really liked the service and staff at Englewood Genesis. More

by Jordan4lyfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re delighted to hear that you’re a satisfied customer and that you enjoyed the service and staff at Genesis of Englewood. Best regards, Michael Hill mhill@benzelbusch.com

July 25, 2024

My experience there was very positive and have had a great experience every time I’ve gone. More

by ericlockowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive feedback! We’re thrilled to hear that you’ve consistently had a great experience with us. Your satisfaction is our priority, and we’re delighted to know that we’ve met your expectations each time you’ve visited. If you need any further assistance or have any questions, please feel free to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

July 24, 2024

Neysha was rude and dismissive when I asked questions about my service for the day. She was reluctant to look up and have any eye contact throughout our correspondence while she was fixated on her compu More

by TimHouston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly McNichol
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shiva, Neysha Ortiz
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for bringing this to our attention. I’m truly sorry to hear about your experience with Neysha. This is not the level of service we strive to provide. I’m glad to hear that management was able to assist you and improve your experience. Your feedback is invaluable, and we will address this situation with Neysha to ensure better customer service in the future. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Thank you for your understanding. Warm regards, Michael Hill mhill@benzelbusch.com

July 23, 2024

had a problem, called the dealership, service called me back, came to the house. problem solved! More

by ARUBANO69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience! We’re glad to hear that our team was able to address the problem promptly and provide a solution right at your doorstep. Warm regards, Michael Hill mhill@benzelbusch.com

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