Genesis of Englewood powered by Benzel-Busch - Service Center

Great overall experience and amazing service. Great attention to detail and overall explanation of all services rendered. Great attention to detail and overall explanation of all services rendered. More

They are very accommodating, especially the Valet service they offer. My customer service rep Jason was very good service they offer. My customer service rep Jason was very good More

Everyone was helpful and nice. From the wonderful woman who took care of my loaner service to the young woman who greeted in the parking lot, they all were great From the wonderful woman who took care of my loaner service to the young woman who greeted in the parking lot, they all were great More

I received an email stating that my vehicle might have a recall. Along with the recall service, I requested an engine oil change. After several hours, the advisor contacted me and informed me that there wer recall. Along with the recall service, I requested an engine oil change. After several hours, the advisor contacted me and informed me that there were no active recalls. I was initially quoted $169 for the engine oil change and was also recommended for additional services. Finding the engine oil change cost higher than expected, I requested that no services, including the oil change, be performed. However, I was told that the oil change had already been completed and that I would need to pay for it. I showed the advisor the recall-related email I had received and asked why they were sending such misleading emails to customers. The advisor claimed not to know why or who sent that email. Additionally, I was quite upset by the advisor's attitude, pointing out the wordplay in the phrase "might have a recall." However, since the advisor was not the sender of the email, I let it go. Later, when I picked up my vehicle, I noticed that the invoice had the engine oil change cost zeroed out, so I did not pursue any further complaints. I hope this kind of customer deception stops. Although I don't want to give the advisor a 5-star rating, I hope he doesn't face any additional disadvantages, so I am giving him 5 stars. If there were another Genesis dealership near my residence, this issue would have been enough reason for me not to return. More

Service at genesis was terrific. John in service was great. Communicated very well and we got on car completed earlier than expected John in service was great. Communicated very well and we got on car completed earlier than expected More

Great service, very nice personnel, and a comfortable area to work at while waiting for maintenance to be done. area to work at while waiting for maintenance to be done. More

Jason was very helpful and knowledgrable. I highly recommend him. Thanks for your help Jason! I highly recommend him. Thanks for your help Jason! More

Just purchased a 2025 Genesis GV80 Coupe at another dealer out of state. Only had the vehicle about 3 weeks and was unable to use Genesis Connected Services from the beginning. After calling GCS a coup dealer out of state. Only had the vehicle about 3 weeks and was unable to use Genesis Connected Services from the beginning. After calling GCS a couple of times and trying to troubleshoot, I was told I had to take it in so the modem could be rebooted. I called around to a couple of dealers and couldn’t get an appointment within the week. Decided to show up on Thursday without an appointment. Met Jason in the parking lot and he could not have been nicer. He was extremely helpful and courteous. He gave the service center a call and they were able to take my car. My husband and I waited for the vehicle and we weren’t even there 2 hours! Once again truly appreciate Jason’s help! He made sure I was able to use the app and that the update worked, even offered to help us with any other features we may have questions on. I hope he stays for as long as I’m a Genesis owner because he truly went above & beyond to quickly help us. More

Very polite and came at exactly the time they said to pick up my car. pick up my car. More

The place is clean. The sales person Paul is very kind and take time to explained detail Apparently he has excellent high technique knowledge too The leasing process The sales person Paul is very kind and take time to explained detail Apparently he has excellent high technique knowledge too The leasing process was smooth and quick Thank you to Paul and Matthew More