Genesis of Hazelwood

I came in to have my tire pressure checked because the low pressure indicator light came on. While I was there I decided it was determined that I could use an oil change. I agreed to the oil change and low pressure indicator light came on. While I was there I decided it was determined that I could use an oil change. I agreed to the oil change and it was suggested that I have my tires rotated as well. I was called later to suggest that I needed the Cabin Air Filter changed. I had never heard of or ever had a Cabin Air Filter changed but, thought it might be something in newer vehicles so, I agreed at a cost of $44.95, $19.66 in labor. Research later told me it only takes 7 min to change this filter, that would mean I was charge at a rate of $168.51/hour. I found I could purchase this filter for between $13 ~ $19, I was charged $25.29. All that said, I have since looked on the Mungenast website and found coupon for $25.95 oil change, I was charged $41.87. There was also a coupon for Manager' special, spend $50 - $100 save $10, $101 - $200, save $20. I feel I should have been made aware of the coupons and at the very least I should have Saved $16.92 on oil change and $10 for spending $99.85 assuming I should have only been charged $29.95 for oil change. Total over charge in my opinion, and sense Mungenast is so interested in my opinion, I was over charged $26.92 or per Manger Special me spending as it was $116.13 I should have save $20. With all that said, I can't really say that I trust Mungenast to be fair so I will seek my future vehicle service elsewhere. More

When we visited the Dealership, the place was busy, Bob, was busy, but got us some help from his wife, Louann. They provided the best service I experienced in the many years I have been dealing with Auto De was busy, but got us some help from his wife, Louann. They provided the best service I experienced in the many years I have been dealing with Auto Dealership. Great Couple, and enjoyed our experience! Thank You! More

i visited this dealership by internet shopping charlie contacted me and invited me over for a visit to the view there inventory. My experience with charlie and his support staff was great. I must say that contacted me and invited me over for a visit to the view there inventory. My experience with charlie and his support staff was great. I must say that charlie went above and beyond the call of duty to earn our business. Thanks again Charlie and may God continue to Bless you and your Family. More

I would highly recommend this dealer. The salespeople are outstanding and knowledgeable. They treat you fairly and are very honest about the details of the purchase. Weldon Streeter is an outstanding produc outstanding and knowledgeable. They treat you fairly and are very honest about the details of the purchase. Weldon Streeter is an outstanding product specialist and will spend as much time as you need to understand all the features of the vehicle. I was truly impressed with the professionalism of the entire staff. Kudos to the organization and management for running a top-rate organization. More

We came to Mungenast to find a new Sonata based on Hyundai's high ratings and our favorable experience with our 2009 Sonata. Not only did the employees of Mungenast find a car to meet our needs and p Hyundai's high ratings and our favorable experience with our 2009 Sonata. Not only did the employees of Mungenast find a car to meet our needs and price range, but they provided a positive experience throughout the sales process. Weldon Streeter was committed to working with us and provided exceptional service, including detailed explanations on all features of our new car. All of the employees we encountered were friendly and respectful; a great experience overall. More

This was a great buying experience. I started dealing with Kelly Sullivan online after going into many dealerships. Too many others played games and wanted to get me into cars they wanted to sell, not wh with Kelly Sullivan online after going into many dealerships. Too many others played games and wanted to get me into cars they wanted to sell, not what I wanted to buy. After emailing back and forth with Kelly, I felt comfortable going in and making an offer on my Tucson. The sales process could not have been more comfortable. I felt I received a great deal on the vehicle I wanted and Kelly could not have been nicer (not to mention she came in on her day off to help me). To my surprise, the finance and insurance portion of the sale with Rick went pretty smooth as well. Kelly took the time to go over the car with us, show us all the options and made sure we knew how everything worked. Everyone else we came across that worked there was very nice as well. Overall it was a great experience and I would definitely buy from Kelly and Mungenast Hyundai again. More

First, the good. I love the car that I purchased, a new 2013 Hyundai Accent SE. I feel that I got a great price with no xx. There was no back and forth, I just gave them what I felt was a fair price, and i 2013 Hyundai Accent SE. I feel that I got a great price with no xx. There was no back and forth, I just gave them what I felt was a fair price, and it was accepted. I also received a great price for my trade. I went into financing expecting to be attacked with extended warranties and other stuff that I was not interested in, but received none of that. All in all, up to the night that I purchased the car I could not have asked for more from the dealer. Now, the bad. We ran into a problem that was not the dealers fault at all, but it was handled by them very poorly. We could not get the front licence plate of of my trade in. Tony told me that he would have someone in service try to get it off the next day. This never happened, and the car was picked up by the wholesaler. I was next told that he would get a hold of the wholesaler and see about getting my plate back. This only happened after a reminder call the next day. Next I was told that the wholesaler would bring the car back to the dealership to try to get it off. This didn't happen. after a week and a half I found out that the car was a mile away at another dealership. Since I was tiring of the whole situation I decided that I would go up and get the plate myself. I took me 30 seconds to drill the heads off the screws. Each step of the way, no one ever called me. Every interaction was initiated by me. When it was all said and done, no one ever even called me to make sure that it was taken care of. In summary, while the service was great up to the sale, I was left with the impression that once they had my money they no longer cared about making me happy. I still recommend the dealership because I did get a great deal, and that it what is most important to me. However, don't expect a whole lot from them once you buy the car. More

After dealing with multiple different dealerships, Kelly Sullivan at Mungenast was the most prompt, helpful and caring salesperson my family and I have ever encountered. Any questions or concerns I had she Sullivan at Mungenast was the most prompt, helpful and caring salesperson my family and I have ever encountered. Any questions or concerns I had she answered quickly. Before leaving the dealership with your new car, she makes sure your aware of every option your car has & how to use them. She works very hard to get you the best deal. I've never felt more comfortable at a dealership than I did at Mungenast! Also, the showroom was very clean & the waiting room is very comfortable with couches, vending machines & tv. More

For the past 20 years all of my purchases were through a GMAC Dealership. I had stopped at a GMAC dealership 30 minutes from coming to your shop. My significant other, who just purchaed a vehicle at this GMAC Dealership. I had stopped at a GMAC dealership 30 minutes from coming to your shop. My significant other, who just purchaed a vehicle at this dealership, asked me to go and look at some autos. I met a sales person named Charlie Sutton who took the time to explain my various options at purchasing a new vehicle. There were no form of pressure tactics to purchase any vehicle or anything. Mr. Sutton made this car purchase experience very pleasant and easy by answering the questions I posed to him. His manager and the finace person were just as polite and courteous as can be. When I go to trade my vehicle in for a new vehicle in 3 years or so, I will be back at this dealership and will look for Charlie Sutton. More

Best car purchase experience ever! Very friendly, very helpful! Paper work was quick and every employee I met was very nice. I love my new Sonata! helpful! Paper work was quick and every employee I met was very nice. I love my new Sonata! More