Genesis of Hazelwood

From the time my husband and I pulled up to the car dealership, we were amazed on how Charlie Sutton came out to greet us in minutes. He was very friendly and very nice to us the whole time. I did not dealership, we were amazed on how Charlie Sutton came out to greet us in minutes. He was very friendly and very nice to us the whole time. I did not feel pressured at all by him or had the impression that he didn't like us. I had a great time with Charlie and would recommend my family and friends to visit Mungenast Hyundai. More

I had a good experience with Mungenast Hyundai. They were willing to meet me on price and the post buying experience was excellent. The dealership definitely goes the extra mile to make sure that you are sat willing to meet me on price and the post buying experience was excellent. The dealership definitely goes the extra mile to make sure that you are satisfied with your purchase. I would definitely recommend the dealership to a friend, and Charlie in particular was a very good and attentive salesman. More

I purchased a 2012 Hyundai Sonata Hybrid from Mungenast Hyundai on 12-28-12. When I was at the dealership I asked repeatedly about the reviews of subpar mpg and was told there was no problem with the adver Hyundai on 12-28-12. When I was at the dealership I asked repeatedly about the reviews of subpar mpg and was told there was no problem with the advertised mpg. When this car was brought around, I noticed there was a jumper cable set up next to the battery. When I inquired, I was told that they only had the car for a couple months, but cold drained the battery. When I inquired about the 500+ miles this 'new' car had on it I was told it was from test drives. After getting home, I discovered numerous discrepancies with the free trial dates for Blue Link and XM radio. Upon investigation I was told that the vehicle was previously SOLD in September, taken home, and was returned weeks later. I inquired about the low mpg I was experiencing several more times during my first week. When I filled up my gas tank for the first time on 1-6-13, I showed an average mpg of 27.74. Obviously this is FAR from the advertised 37 combined mpg. That night I discovered that on November 2, 2012 Hyundai was informed by the EPA that their advertised MPG estimates were wrong and that they were required to change the window stickers on all effected cars. Hyundai America sent emails and internal documents to their dealerships telling them to comply with the EPA's instructions. I also received my final loan/registration paperwork which stated my car was delivered to the dealer in June 2012. So, I have found out that: 1) The dealer failed to uphold Hyundai America and the EPA's mandate for changing the window sticker on Nov 2, 2012. 2) The dealership lied to me about the 500 miles. 3) The dealership failed to disclose that the vehicle was previously sold and returned. Therefore, the vehicle was not brand new as was told to me, but was an 'Unwind' Vehicle. 4) The car was on the lot far longer than was disclosed which will contribute to part degradation, excessive wear/friction, and premature failure. This is especially likely if it had been in a salt water environment like being shipped across the Ocean from Korea. When I made the dealership aware that I discovered their lies/fraud they told me that instead of considering any of my requested settlements that they were going to cancel the sale and give my trade back. They emailed me again the following day trying to set up a time to exchange cars. This was almost two weeks after I purchased the car and the transaction was already completed. There was no way that the dealer could one-sidedly cancel the sale. This was yet another attempted illegal trick on their behalf. I presume the dealership realized their illegal activities because they immediately sent it to their internal lawyer. I have since been given regular doses of lies and treated like an idiot. The dealership admits to not changing the stickers and selling the car, yet denies doing anything wrong. I started a BBB complaint in early January. The dealership failed to respond to the BBB’s notices for over a month. When they did finally reply, they refused to disclose any information. Both actions are a direct violation of the BBB’s bylaws. This matter is ongoing. I fear I will have to resort to a lawsuit to get it resolved. I do not recommend this dealership to do their illegal activities, unethical business practices, and horrible customer service. More

Fantastic buying experience. I was contacted by Louann Sutton after submitting an online price inquiry. The price quoted by Louann was better than expected and lower than online quotes received from oth Sutton after submitting an online price inquiry. The price quoted by Louann was better than expected and lower than online quotes received from other dealerships and lower than the bottom line price listed by Consumer Reports. I was further surprised by the number of incentives and rebates available. Louann was straightforward, honest, and no games were played. Much, much better overall experience than what we have encountered at other dealerships in the past. The process couldn't have gone any better. Highly recommend!! More

I came in lookin for a good deal and I got it. Rodney helped me find a nice car for a great price. He educated me on the car . He meet every need, I would recommend him to people I know. helped me find a nice car for a great price. He educated me on the car . He meet every need, I would recommend him to people I know. More

This was my first purchase of a Hyundai and my first expereince with a Hyundai dealership. For the past 35+ years, I have driven either a Porsche, BMW or Infiniti. The professionalism, friendliness a expereince with a Hyundai dealership. For the past 35+ years, I have driven either a Porsche, BMW or Infiniti. The professionalism, friendliness and service were better than all of the other dealres and salespersons I have encountered and the Equus is a terrific car and even better value. More

The salesperson was courteous, very helpful and honest. The finance manager, Andrew, was the same. I was greeted as I entered the building and directed to Kelly Sullivan, the salesperson I had an appointm The finance manager, Andrew, was the same. I was greeted as I entered the building and directed to Kelly Sullivan, the salesperson I had an appointment with. She showed me numerous cars, explaining the options to each. After the purchase, I arrange my car loan with Andrew. He too was courteous, knowledgeable and helpful. Overall the car buying experience was better than any I have had before. More

I visited this dealership on 2/9/13 with the intention of test driving an Elantra.I was greeted by Mr.Zimmerman who was extremely knowledgeable about this particular model.He was sincere in inquiring about test driving an Elantra.I was greeted by Mr.Zimmerman who was extremely knowledgeable about this particular model.He was sincere in inquiring about my preferences in a vehicle,and was very informative with questions I had pertaining to this choice.I was impressed with his level of professionalism,his dedication to customer service,and overall belief system as to why Mungenast is committed to excellence. I could not expect a more pleasant business transaction than what occurred dealing with Mr.Zimmerman.This also is a reflection on the dealership's hiring of such a valued individual.I would highly suggest that Ryan be commended for his general core values in dealing with the public,and would have no reservations of referring future prospective Hyundai buyers to Ryan Zimmerman. Thank You. capt.henderson@gmail.com More

This was the first time I bought a new car and my family has owned several Hyundai vehicles. I have very high expectations and I am very selective on vehicles and customer service. They made my first car has owned several Hyundai vehicles. I have very high expectations and I am very selective on vehicles and customer service. They made my first car buying experience an unbelievable one. The gentlemen that helped me were awesome and they were all very organized. Highly recommend going there and talking to them, they gave me a great deal and the process enjoyable. Overall, they exceeded my expectations and I will be going back to the Mungenast Hyundai for my future car purchases. More

Jamar and Kelly worked wonderfully together to get me the most for my money! I am a nursing student who is graduating in a month so I am definitely on a budget. I wanted to trade my 2006 Corolla, and I origi most for my money! I am a nursing student who is graduating in a month so I am definitely on a budget. I wanted to trade my 2006 Corolla, and I originally wanted a used vehicle because I alway heard that "you should never buy a new car because it will depreciate as soon as you drive it off the lot". Well to my surprise I was educated on the fact that Hyundai keep their value really well. I ended up getting a new 2013 Elantra which is wayyyy more than I expected I could afford! Jamar and Kelly were so knowledgeable about their cars and helped me every step of the way. They were also very sincere, patient and considerate. They also didn't pressure me into anything. The facility was very clean, fresh and new and their inventory was wonderful. I absolutely love my new car and I'm comfortable with my payments. Kelly and Jamar went over and beyond what I expected! Jamar even recommended an insurance agent and helped me establish my own insurance policy before I left the lot! The service was great, and I recommend Hyundai as a brand and Mungenast as a great company who gives wonderful customer service! More