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Genesis of Hilton Head

Hardeeville, SC

4.4
100 Reviews

255 Drivers Way B

Hardeeville, SC

29927

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100 Reviews of Genesis of Hilton Head

November 14, 2022

Look forward to new dealership being built. This interim building is not impressive because it does not allow the service department to treat their luxury car owners as they should. More

by sandi123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Harvest
Nov 18, 2022 -

Genesis of Hilton Head responded

Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (843) 962-9642 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 11, 2022

Very friendly and helpful dealership with a willingness to help get any problem solved. I have especially enjoyed working with Mickey in the Service Dept. More

by bethfreud
Recommend Dealer
Yes
Employees Worked With
Mickey in Service Dept.
Nov 21, 2022 -

Genesis of Hilton Head responded

Hello, We are pleased to hear you had such a positive experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

November 07, 2022

The staff are all friendly. The service was prompt. Their temporary home is as good as the last permanent was. Stopped and talked to a salesman who was happy to help. Mickey was More

by pwatsky
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mickey, SHawn
Nov 15, 2022 -

Genesis of Hilton Head responded

Hi, we're happy you found our staff to be so supportive during your experience here at Genesis of Hilton Head. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 04, 2022

Mickey in the Service Department was prompt, courteous and answered all my questions. The waiting area was clean and there were plenty of snacks while you wait. More

by nicolle.y.clarke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mickey
Nov 11, 2022 -

Genesis of Hilton Head responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 29, 2022

Service was great service manager made the Process an enjoyable event really does his job well More

by chesulias
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Nov 06, 2022 -

Genesis of Hilton Head responded

Hello Chesulias, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 24, 2022

I was very satisfied with the service from my technician. He did a good job of explaining work that was done. More

by sandeeppatel77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 31, 2022 -

Genesis of Hilton Head responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 28, 2022

Setting up an appointment through the dealership did not go well. When we arrived we found our appointment was not in the system. The loaner car that was promised by as not ready. More

by Jackskidmore51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 03, 2022 -

Genesis of Hilton Head responded

Hi, we are deeply disappointed by your experience at Genesis of Hilton Head. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (843) 962-9642 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon. Take care!

September 28, 2022

I had an appointment for an oil change, but a dash light was on. Instead of giving a reason why the light couldn't be checked, just was informed to reschedule another appointment. I feel this could have be More

by angel_brown50
Recommend Dealer
Yes
Employees Worked With
A.S
Oct 03, 2022 -

Genesis of Hilton Head responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

September 17, 2022

Courteous and professional Handled well and quickly Dealing with this dealership for a while and always happy Mickey is a great asset More

by jmedon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mickey Harvest
Sep 21, 2022 -

Genesis of Hilton Head responded

Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!

September 04, 2022

10 out of 10 would recommend. HHI Genesis is the only dealer in the area that will take the time to answer their phone or return your call after requesting a service appointment. More

by HockD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure what his name was
Sep 09, 2022 -

Genesis of Hilton Head responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Genesis of Hilton Head and we hope to be of service again in the future.

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