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Genesis of Laguna Niguel
Laguna Niguel, CA
7 Reviews
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Showing 7 reviews
May 02, 2022
Mike Nam was helpful throughout the purchase process. He effortlessly helped us get through all the paperwork and explained exactly what we were getting. I would definitely reach out to Mike when I’m rea He effortlessly helped us get through all the paperwork and explained exactly what we were getting. I would definitely reach out to Mike when I’m ready for another Hyundai/Genesis. More
by Elizabeth1084
Employees Worked With
Mike Nam
Helpful February 01, 2022
(Phil freeman) In January 2022, I acquired a new (and hard to find) GV80 from Genesis of Laguna Niguel. I worked with Mike Nam who found the SUV with the package I was looking for and notified me immedi hard to find) GV80 from Genesis of Laguna Niguel. I worked with Mike Nam who found the SUV with the package I was looking for and notified me immediately. The car is fantastic as was the service from first arrival to delivery. Can't say enough good things about Mike Nam and the very effective and understated manner in which he handled the transaction. Low on pressure, high on results. Also, like to recognize the very personable Sales Manager, Phu Ho, for staying engaged throughout the process. It is nice when management is personally interacting (without distracting) from start to finish. Great job Genesis of Laguna Niguel. More
by Phil
Employees Worked With
Mike Nam. Phu Ho, Mr. Han
January 23, 2022
I was pleased with the customer service. But I wish I was not charged the $90 fee to diagnose my front bumper sensor and it wasn’t even fixed/ replaced. I even have an extended warranty that I paid $3000 for not charged the $90 fee to diagnose my front bumper sensor and it wasn’t even fixed/ replaced. I even have an extended warranty that I paid $3000 for. but the staff is polite and quick. Thank you More
by Terriquezantonio
Employees Worked With
Alex
January 17, 2022
(Brian Gunson), I lease a G70 and a G80 from Genesis of Laguna Niguel. I have just recently traded in my G80 and leased a new GV80. I dealt with Pho and Karim Soliman, both were exceptional in delivering Laguna Niguel. I have just recently traded in my G80 and leased a new GV80. I dealt with Pho and Karim Soliman, both were exceptional in delivering me first class service. Pho just got it done in a timely manner, quicker and easier than any other car I have leased in the last 30 years. I was also impressed with Karim with his personality, demeanor and knowledge. One note of constructive criticism... a few days earlier I brought my wife's G70 in for a service and the loaner car I was given was new, but filthy dirty on the outside (The Maintenance team delivered a first class service) I also noticed the landscaping and plants pots outside the dealership very much require some tlc (especially where you sell the Genesis vehicles and outside the service department) But I luv my Genesis's... More
by bgunson
Employees Worked With
Karim Soliman and Pho
January 01, 2022
I worked with Matthew Epps @ Laguna Niguel Genesis dealership and Couldn’t be MORE Happy with my choice! Matthew is service at its finest and helped me decide on the perfect car. He also spent value dealership and Couldn’t be MORE Happy with my choice! Matthew is service at its finest and helped me decide on the perfect car. He also spent valued time on showing me how to upload my information and operate the new vehicle. More
by Kathiekennedy9
Employees Worked With
Matthew Epps and David in finance.
December 12, 2021
An entire team worked together and were great - Phu Ho the Sales Manager, Mike Nam and Hamid all functioned so well together. Also the finance manager (don’t have his name) the Sales Manager, Mike Nam and Hamid all functioned so well together. Also the finance manager (don’t have his name) More
by Kerry
Employees Worked With
Phu Ho, Mike Nam, Hamid and the finance manager
