Genesis of Littleton

Excellent experience and eclipses the other luxury dealerships we tried to use in responsiveness, good communication, friendly, accommodating and knowledge. We are extremely happy that we chose Genesi dealerships we tried to use in responsiveness, good communication, friendly, accommodating and knowledge. We are extremely happy that we chose Genesis of Littleton not only for the GV80 itself, but the experience with every single person along the way. We called ahead to plan a test drive, within minutes we got a response from Concierge Allona Lucero. Then shortly after (we were driving there) a call from Chad Sochoa confirming what we needed and assuring us they were preparing for our arrival. After what we had experienced trying to get Lexus and Lincoln information we thought it was a joke. Not at all, they indeed were prepared for our arrival. We were greeted and Chad introduced us to Daniel Agnew (with a fun fact that he began at the original Genesis dealership). The communication was so professional between everyone so far. We waited in their beautiful showroom poking around at the models on the floor (which are absolutely stunning). Then Allona arrived and introduced herself and got us refreshments. From then on Daniel talked to us to learn what we needed and wanted. What were we looking for? He listened so well. He also had ideas immediately about options. Not once was there pressure to buy - but after two test drives and both me and my husband getting to experience a GV80 we knew we loved the car and wanted to go home with one. Only then did Daniel bring up ideas for that and worked on inventory based off of paring down our needs/wants and what was available today. It really didn't even feel like we were being "sold" anything - he simply showed us solutions to what our needs were. He had great demeanor and excellent communication skills. Decision made and next was Finance. Justin DeJesus picked up from here and got us through the contracting and explained every option, sometimes twice. He clearly knew this part of the process and handled it smoothly. We felt bad we kept the crew past closing but everyone was very kind. There wasn't much we could have done otherwise - they adjusted their lives to help us get a dream car of luxury. One thing stands out - yes, Genesis has a very good vehicle. So does Lexus and apparently Lincoln (couldn't get thru). What Genesis of Littleton did differently: be human and be present...immediately. Answer questions, not shuffle around. Work a deal we liked after a few back and forths. They are head and shoulders above the other places we attempted to go. This experience is what pushed us over the decision line. If we are getting this level of service now, we predict it will be the same if not better down the road. Now I drive past the other dealerships and thank goodness we found Genesis of Littleton!!! More

Overall, I had a great experience purchasing my car. The sales team was informative, knowledgeable, and patient in answering all of our questions. The buying process itself felt smooth and positive. The sales team was informative, knowledgeable, and patient in answering all of our questions. The buying process itself felt smooth and positive. However, after I had already signed all of the paperwork and completed the purchase, I was told that the dealership did not know where the second set of keys was. I was disappointed that this wasn’t disclosed upfront, as it would have been important to know before finalizing everything. I was assured that the second set would be ready when I returned to have the windows tinted. When I came back, I was then told the key specialist didn’t have the correct parts and that I would need to return a third time. The dealership is over 30 minutes away, and the manager was not particularly accommodating in trying to find a more convenient solution. I was given a very limited pickup window in the middle of the workday, which made it difficult to coordinate. While the sales experience was excellent, the post-sale experience felt unprofessional and frustrating. It left me feeling like the strong customer service I experienced during the purchase disappeared once the deal was done. More

We had an excellent experience working with Hami. From the moment we called to inquire he went above and beyond! Then when we arrived at the dealership, he was incredibly prepared, extremely knowledg From the moment we called to inquire he went above and beyond! Then when we arrived at the dealership, he was incredibly prepared, extremely knowledgeable, and genuinely kind. He took the time to understand what we were looking for, explained everything clearly without any pressure, and made the entire process smooth and enjoyable. His professionalism and attention to detail really stood out, and we felt confident and well cared for throughout the experience. We truly appreciate his patience and expertise and would highly recommend Hami to anyone looking for a top-notch car-buying experience!! More

Ricky, Adam and the team provided excellent service and made the car buying experience much less stressful. Ricky was extremely knowledgeable about the vehicles, answered our questions without doing a "ha made the car buying experience much less stressful. Ricky was extremely knowledgeable about the vehicles, answered our questions without doing a "hard" sales pitch and, once we purchased the vehicle, took the time to make sure we were fully comfortable, familiarizing us with the functionality. I normally dread the car-buying process, but Ricky and the team made this easy and painless. The facility itself was beautiful, clean and comfortable. We were introduced to the service team and toured the spotless service area. The warranties on the vehicle are exceptional. I highly recommend this dealership. More

The dealership was clean and organized, beautiful colors and all. Ricky was an amazing salesman and made the process of buying my first car great! Would recommend Asking for Ricky if you’re looking for a ca and all. Ricky was an amazing salesman and made the process of buying my first car great! Would recommend Asking for Ricky if you’re looking for a car! More

I worked with both Kyle and Ricardo and they were both great. The process was not too difficult and efficient. great. The process was not too difficult and efficient. More

Ricky Banegas , muy buen trato y lo recomiendo. Habla español y el trato es claro . Habla español y el trato es claro . More

I purchased a used car from these folks and unbeknownst to all of us a warning light activated on my second day of ownership. These folks went the extra mile and repaired the vehicle at no cost to me but t to all of us a warning light activated on my second day of ownership. These folks went the extra mile and repaired the vehicle at no cost to me but time. I am very happy to be a customer of Genesis of Littleton and would offer my suggestion to work with this dealership whenever possible. Hami and Rob were great to work with and stood behind everything they stated in their offer. Awesome!! Great place to buy a car. More

Exceptional service and beautiful showroom . I was greeted right away by Ricky and had a warm introduction by the manager . Ricky was very knowledgeable and professional . He had a very genuine I was greeted right away by Ricky and had a warm introduction by the manager . Ricky was very knowledgeable and professional . He had a very genuine interest as to what was important to me and let me explore the different options and features . More

Our experience at the dealership was outstanding, starting from the moment we walked in the door and I asked for Rick. And the guy who greeted me said do you mean Ricky? And I said yes and he said th starting from the moment we walked in the door and I asked for Rick. And the guy who greeted me said do you mean Ricky? And I said yes and he said that’s me! And Ricky was fantastic as a salesman. He was very kind and thoughtful and paid attention to my needs and goals. It was a great afternoon and I came away with an awesome car. More