Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Genesis of Mentor

Mentor, OH

Overview
Employees
Reviews
Vehicles
4.8
203 Reviews
The Genesis lineup is graced by two elegantly and expertly crafted sedans: the G80 and G90. Both feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
Contact Dealership

8494 Tyler Blvd

Mentor, OH

44060

Directions

By Type

Showing 203 reviews

June 18, 2026

Allison in service is awesome! ! She explained everything, and was very thorough in the process. More

by tonyb14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Report | Print
Jun 26, 2026 -

Genesis of Mentor responded

Thank you for your review! We're thrilled to hear Allison provided such an outstanding service experience. We'll be sure to share your kind words with her. We appreciate your business and look forward to serving you again.

June 16, 2026

Oil change done promptly and loaned given that was clean Made it easy to work our schedules together More

by RICHPARISI1
Recommend Dealer
Yes
Employees Worked With
A female very competent and friendly
Report | Print
Jun 18, 2026 -

Genesis of Mentor responded

Thank you for your review! We're glad your oil change was completed promptly and that the loaner vehicle helped make scheduling convenient. We appreciate your business and look forward to seeing you again.

June 15, 2026

CAR WAS NOT DETAILED LIKE IT HAS BEEN IN THE PAST. FLOOR MATS DIRTY, NO AIR FRESNERS INSTALLED. I WAS DISAPPOINTED. More

by shiinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ebeling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2026 -

Genesis of Mentor responded

Thank you for your feedback. We apologize that your vehicle was not returned in the condition you have come to expect from us. We understand your disappointment and appreciate you bringing this to our attention. Your comments will be shared with our team as we continue working to improve our customer experience.

June 14, 2026

Everything went very smoothly and I was kept informed of the progress on my car. More

by MICHAELANOVELLI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Report | Print
Jun 18, 2026 -

Genesis of Mentor responded

Thank you for your review! We're glad everything went smoothly and that our team kept you informed throughout the process. We appreciate your business and look forward to serving you again.

June 14, 2026

Great experience as always. Third time buying from this dealership and it’s always a class act. More

by laurenelayan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jun 18, 2026 -

Genesis of Mentor responded

Thank you for your continued loyalty! We're honored to have earned your trust through three vehicle purchases. We appreciate your kind words and look forward to providing another great experience in the future.

June 11, 2026

She was quick she listened and handled everything accordingly What are the last few years I've come to trust in her More

by patriciakidd
Recommend Dealer
Yes
Employees Worked With
Allison
Report | Print
Jun 18, 2026 -

Genesis of Mentor responded

Thank you for your review! We're glad to hear she provided prompt, attentive service and has earned your trust over the years. We truly appreciate your loyalty and look forward to serving you again.

June 10, 2026

This is very professional looking service center but they have made some glaring errors while servicing my vehicles. They delivered the wrong vehicle after service one time. The oil drain plug was not torque More

by Roger Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2026 -

Genesis of Mentor responded

This is very professional looking service center but they have made some glaring errors while servicing my vehicles. They delivered the wrong vehicle after service one time. The oil drain plug was not torqued properly and the oiled drained out of the vehicle. There is plenty of room for improvement at this service center.

June 09, 2026

Another AMAZING experience at Genesis of Mentor Service Dept. Drove my GV80 right into the garage, was greeted by Allison and taken very well care of. Oil change and tire rotation completed within the h More

by RussW64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Report | Print
Jun 18, 2026 -

Genesis of Mentor responded

Thank you for your wonderful review! We're thrilled to hear Allison and our service team provided another amazing experience. We're glad the extra attention to cleaning your GV80 was a pleasant surprise. We truly appreciate your loyalty and look forward to seeing you again!

June 07, 2026

My G90 was serviced thoroughly including recalls. Their valet service was convenient and the loaner was an important benefit. More

by nappi.bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ebeling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2026 -

Genesis of Mentor responded

Thank you for your review! We're glad to hear your G90 was thoroughly serviced and that our valet and loaner services made the experience more convenient. We appreciate your business and look forward to serving you again.

June 05, 2026

I am very satisfied with the service and my g90 seems to be ok. Wrong for me have to pay for such problems with so few miles however More

by jclary30124
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John- Service
Report | Print
Jun 23, 2026 -

Genesis of Mentor responded

Thank you for your review! We're glad to hear you're satisfied with the service and that your G90 is performing well. We understand your frustration with experiencing a concern on a vehicle with low mileage, and we appreciate you trusting our team to address it. Thank you for your business and continued support.

1
2
3
4
...
21