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Genesis of Merrillville
Merrillville, IN
62 Reviews
Genesis of Merrillville is Northwest Indiana’s premier destination for luxury automotive excellence. Located in Merrillville, IN, and proudly serving nearby communities including Highland, Schererville, Saint John, Crown Point, and Valparaiso, the dealership offers a refined experience centered around the award-winning Genesis lineup—featuring the G70, G80, and G90 sedans.
Built on a foundation of innovation and customer-first service, Genesis of Merrillville delivers a personalized and pressure-free buying journey. Whether you're exploring the Genesis brand for the first time or returning for service, the dealership treats every guest like family. Their Genesis Concierge program, streamlined financing options, and commitment to transparency ensure that every customer feels confident and cared for.
Beyond sales, Genesis of Merrillville provides top-tier maintenance and repair through its Genesis Certified service technicians, dedicated to preserving the performance and longevity of your vehicle. With complimentary services like Genesis Service Valet and Connected Services, the dealership redefines what it means to own a luxury car.
Visit Genesis of Merrillville at 1000 81st Ave Suite 100, Merrillville, IN 46410, and experience the future of luxury driving.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 62 reviews
April 10, 2026
I purchased a GV60 and was pressured into buying an ALLSTATE expended warranty from GENESIS of MERRILLVILLE. I was told this would cover any and all damage to my windshield. That it would cover a rep ALLSTATE expended warranty from GENESIS of MERRILLVILLE. I was told this would cover any and all damage to my windshield. That it would cover a replacement "even if a squirrel fell on my car and broke the windshield". While driving, a rock hit my windshield and I had a small crack. I immediately drove to the dealership. They took pictures and never repaired the crack. A bit later, the crack spread across my windshield. I was glad that I had a WARRANTY... Hahahahaha!! They said my warranty didn't cover a windshield. After THREE scheduled appointments, they finally installed a windshield. Two times, they put it in wrong or didn't have the a part. They left my car filthy, uncharged, glass shards all over the dashboard...AND they charged me for the windshield. My HEADS-UP DISPLAY is distorted and cuts off half of the words. I found out that they installed an after market windshield that is not compatible with a HEADS -UP DISPLAY. It is also illegal to install after market parts on a car less that five years old. I have opened a case with GENESIS CARES. This dealership has LIED to them saying that they have tied to resolve my issue, but I am hindering their attempts. I have a review on GOOGLE. They responded that they will call me in a few days and help. THEY DID NOTHING!!!!! They just wrote that on every bad review so that it looks like they resolve issues. Genesis of Merrillville (Owner) 3 days ago Thank you for taking the time to share your experience with us, we are sorry to hear this and will have a manager reach out to discuss this further. I received this response, as did every reviewer that left a negative Google review. I haven't heard from anyone. This is just to look like they have responded. They have no intention of addressing this issue. Update: They installed an after market windshield, at my expense, after they stole my windshield warranty money. This caused my HEADS-UP DISPLAY to have a warped and incomplete appearance. It is illegal to use after market parts on a car less that five years old. I have opened a claim against this dealership with GENESIS CARES. This dealership has lied to GENESIS saying that they resolved my claim. More
by darlenekorman
March 24, 2026
I was very happy with the way that juston and David handled this whole thing from start to finish and I would recommend this dealership to my friends handled this whole thing from start to finish and I would recommend this dealership to my friends More
by Tylerml1
March 20, 2026
Great experience from start to finish. Team was extremely knowledgeable and able to explain all the features and walk me through the set up of the vehicle. When I came to pick it up, it w Team was extremely knowledgeable and able to explain all the features and walk me through the set up of the vehicle. When I came to pick it up, it was fully detailed and gassed up and ready to go. More
by Chris G.
Employees Worked With
March 06, 2026
Absolutely the worst dealership I have ever dealt with stay away from the scammers wonderful car horrible dealership if you want to buy a Genesis go to Chicago stay away from the scammers wonderful car horrible dealership if you want to buy a Genesis go to Chicago More
by Genesis of Merrillville sucks
Employees Worked With
Other Employees :
Jaci Rupcich
December 17, 2025
World class sales and customer service. Definitely worth the experience. Everyone was helpful and no pressure to purchase, and very knowledgeable about the inventory Definitely worth the experience. Everyone was helpful and no pressure to purchase, and very knowledgeable about the inventory More
by aaronjpatton
Employees Worked With
October 31, 2025
It is a great pleasure to work with Justin. He is very pleasant, polite, professional and very knowledgeable about the car I purchased. He setup and explained the technology in the car. He made He is very pleasant, polite, professional and very knowledgeable about the car I purchased. He setup and explained the technology in the car. He made followup calls and sent texts to make sure I was comfortable with car. He is always happy and willing to answer any and all questions. I feel reassured. I have known Adam since 2022 when Purchased my 2022 g80. He is always pleasant, professional and happy to answer questions I may have. Adam, you are the reason I purchased my second Genesis car within four years. Genesis of Merrillville you made an excellent choice in placing Adam in his present position. thank you Zach for taking photos, my car and the sales team, it is a good memory. I want to thank everyone who was involved in preparing the car for delivery and specially Ben, Joe French and Joe the mechanic, in my opinion is the most important team member who does an excellent job of making sure my cars are safe to drive. The car was very shiny and decorated when I first saw it. It was a very pleasant experience. Everyone was smiling and it was great to see they enjoy what they do. More
by emerald
Employees Worked With
Other Employees :
Ben, service advisor, Joe, mechanic and Zach( photographer/sales)
October 25, 2025
Dave Cox made my purchase of our second Genesis GV80 a breeze! His exceptional customer service, attention to detail, and genuine care ensured a smooth and enjoyable experience. I highly recommend Dave fo breeze! His exceptional customer service, attention to detail, and genuine care ensured a smooth and enjoyable experience. I highly recommend Dave for his professionalism and dedication! More
by jimsch2002
October 22, 2025
Dave Cox was easy to work with. This is our second Genesis and we are pleased with our purchase. Dave is very responsive and understands customer service. He always makes sure we This is our second Genesis and we are pleased with our purchase. Dave is very responsive and understands customer service. He always makes sure we get answers to our questions. More
by amkonar
Employees Worked With
October 13, 2025
It was a pleasure working with Justin and Adam. Justin was very knowledgeable about the vehicle and treated my family with kindness and respect. The car buying process with both Justin and Adam was Justin was very knowledgeable about the vehicle and treated my family with kindness and respect. The car buying process with both Justin and Adam was simple and transparent. I would do business with them again! More
by BB
October 10, 2025
Very reponsive to client’s needs including vehicle type and price. Willing to work with buyer. and price. Willing to work with buyer. More
by Ffplayer
Employees Worked With
