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Genesis of Milwaukee

Waukesha, WI

4.7
1,639 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each features the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience.
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1583 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,639 reviews

October 19, 2021

Normally they have good service. Last time I dropped my car off for service, it sounds like they completely forgot about my car for service so I had to leave my car there overnight. It disrupted my plans a More

by KYLE.KASBOHM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble
October 19, 2021

Brandon was able to get corporate to get the part needed to address my issue. I havent drove much as of yet, but in the short trips I noticed the issue (transmission jerking me around) as stopped! Now my in More

by JKOZLOWSKI1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon R
October 19, 2021

Purchased new tires from dealership. Dealer installed new tires, balanced tires, and completed front end alignment. More

by FERGY262
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta
Oct 27, 2021 -

Genesis of Milwaukee responded

Thank you for taking the time to share such a detailed review about your recent experience with us. We are disheartened to hear that so many aspects of your visit were disappointing. We would like to take the opportunity to speak with you further to discuss your visit in depth. Please contact our Service Manager, John Diez, to discuss the matter further.

Oct 27, 2021 -

FERGY262 responded

Hi John. I reached out to you right after this occurred, before I filled out the DealerRater survey. Your response in our discussion was underwhelming. I am willing to talk again, but I don't know what you would say different from the opportunity you already had. Jeff Ferguson

October 19, 2021

Great service and people were knowledgeable to talk to! Took the car in at the earliest morning time. Went to get breakfast across the street while waiting for car to get “the works” maintenance. Car was d More

by atamzir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2021

Took my car in for an oil change and they also let me know I had a recall on my vehicle. They took care of both and the service was great. Would highly recommend. More

by BRITTANYHASSLER90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

Nina was wonderful with information and pricing.Darlene Nina was wonderful with information and pricing. Darlene was helpful with learning the vehicle. Manager worked well with my husband. (I did not inte More

by EHRLICH.FAMILY4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene
October 15, 2021

Great experience!Mike L., Salesman awesome.Very Great experience! Mike L., Salesman awesome. Very happy! Enjoyed the whole car buying. Good car buying More

by MACHINESHED1956
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike L
October 15, 2021

Matt was awesome. Knows the product and is very polite and courteous. Car was ready to go when promised. More

by JREPROSENBERG19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
October 15, 2021

Great service done in a timely manner and communication about what was going to be done and costs were great. More

by DB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2021

Our recall service visit was courteous, very professional and work was completed ahead of schedule. More

by JNIGBOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan
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