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1,076 Reviews of Genesis of Milwaukee - Service Center
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June 15, 2021
The two service advisors didn't know what was going on. I think the guy that set up the appointment (Dan) told me the job would take all day. Actually it took an hour. Andy called my husband to say they wo think the guy that set up the appointment (Dan) told me the job would take all day. Actually it took an hour. Andy called my husband to say they would need the car all day on Monday. I need a car for work. That was never part of the conversation. This was supposed to be for the recall. I did say I was concerned about the transmission, but I didn't think anything was going to happen with it Saturday. I had to wait a month and a half to even get this appointment. Andy called and wanted me to call him, instead our call got sent to someone else More
by DWILLEGAL
Verified CustomerEmployees Worked With
Dan, Andy
June 14, 2021
Brought my car in for a scheduled oil change. Even though they were extremely busy that day, they still took me in right away and got me out quickly. The service personnel are always knowledgeable an though they were extremely busy that day, they still took me in right away and got me out quickly. The service personnel are always knowledgeable and very friendly. I've been coming here for ten years and don't plan on stopping anytime soon. They've never disappointed! More
by BDVORAK
Employees Worked With
Alexander Hanson, Matt Tapp
June 13, 2021
The service writer had all paperwork ready when I arrived for scheduled service and provided a loaner. However, though I gave them my cell number and stated I would be away from home, no one ever called to for scheduled service and provided a loaner. However, though I gave them my cell number and stated I would be away from home, no one ever called to tell me may car was ready for pick up. I called at 4:15 and found out it was ready. When got home, the message as on my home phone about the car being ready, and even funnier, I got an email the following morning telling me the car was ready pick up. (It was already in my garage!) Your communication systems are a bit out of whack. The service work was done at a reasonable price and car thoroughly checked over, so good work there. Finally, if you want me to review your service, don't sent me 3 different ways to do it or make me sign up for certain accounts to answer your questions. I don't want my email out there for a flurry of sales pitches and will not answer a review request through a service you may hire. More
by Kleyns
Employees Worked With
Jean
June 12, 2021
The service person when I brought in the vehicle was very courteous and seemed very knowledgeable. The work was performed quickly and the vehicle was washed before delivery. courteous and seemed very knowledgeable. The work was performed quickly and the vehicle was washed before delivery. More
by riversbm
Employees Worked With
Jdan Sommers
June 10, 2021
The associates at Boucher Hyundai of Waukesha are friendly, knowledgeable, and overall excellent. I dealt with Brandon R. in the service dept. he was very helpful through the process. friendly, knowledgeable, and overall excellent. I dealt with Brandon R. in the service dept. he was very helpful through the process. More
by behling0417
Employees Worked With
Brandon R.
June 09, 2021
I usually receive excellent service from Boucher Hyundai. This time my Santa Fe broke down and had to be towed in. I finally got a hold of my service advisor late in the first day and he told me they're were This time my Santa Fe broke down and had to be towed in. I finally got a hold of my service advisor late in the first day and he told me they're were trying to get the vehicle in, but it might stretch to another day. I left messages the next day to no avail and even tried the service manager and no one wanted to reply. Finally late on the second day, the advisor called and said it could be a software update, or a engine sensor, or I might need a new engine. They couldn't proceed without a PA (Pre Authorization) from Hyundai and that might take awhile. How long? I don't know. Can I get a rental? Yes but if they don't approve it, you'll have to pay. I waited till the end of the week and again tried the service advisor multiple times, and even email the service manager and no response again. We were leaving town and had to take my wife's much smaller car. 200 miles away I get a text late in the day that my car needed a computer update and it was really to pick up. You get a cover letter every time you have service from the service manager asking for a 5-star review and to contact him if you can't give this review. It's kind of hard if they never contact you back. The lack of communication was totally unacceptable. I love the quality of work done at Boucher but if this lack of communication continues, I will consider going elsewhere. More
by kurtkampy
Employees Worked With
Dan Doble John Diaz (never heard from)
June 07, 2021
Professional, knowledgeable, and not pushy. I appreciate all three when dealing with businesses. I will return the Boucher Hyundai for service and a new purchase when ready. all three when dealing with businesses. I will return the Boucher Hyundai for service and a new purchase when ready. More
by MHOHNER
Employees Worked With
Bartollata
