Genesis of Milwaukee - Service Center

I bought the car brand new from Gordie Boucher Waukesha. After I drove it for a little bit I noticed that the valve covers had two valve covers missing. When I brought it in for my first oil change at the d After I drove it for a little bit I noticed that the valve covers had two valve covers missing. When I brought it in for my first oil change at the dealership and a tire rotation I noticed that the valve covers were still missing. So they did not replace them. Also each tire and different pressures on them. Not acceptable. More

All of my fluids were not topped-off, and checked with the Works service package. Not Anti-freeze and washer fluid. I called and spoke to the John/Manager. I need to bring my car back but I live in Milwa the Works service package. Not Anti-freeze and washer fluid. I called and spoke to the John/Manager. I need to bring my car back but I live in Milwaukee. So, it’s a 20-25 min. drive to come back for something that should’ve been checked on the day of service. More

Recent recall service was efficient. My brother actually took my vehicle in for the service. I called later in the day with a question and received a prompt, thorough answer from Randy. took my vehicle in for the service. I called later in the day with a question and received a prompt, thorough answer from Randy. More

Love that an actual person answers the phone when calling in for anything. Customer service is always top notch. Very good communication throughout the entire process. Dan Doble is fantastic!! He takes the in for anything. Customer service is always top notch. Very good communication throughout the entire process. Dan Doble is fantastic!! He takes the time to explain things in layman’s terms which is greatly appreciated. More

For the most part the service is good. The only thing is that my service writer (the gentleman helping me with my oil change) didn't know my name. I had worked with him on a recall and another oil change p that my service writer (the gentleman helping me with my oil change) didn't know my name. I had worked with him on a recall and another oil change prior. I would think he would know my name by now. More

Service was friendly and efficient! Being my first time using the service department, everything was explained to me. The free car wash was also a nice touch. using the service department, everything was explained to me. The free car wash was also a nice touch. More

I waited over 2 hours for them to look at my car. I had an appointment at 9:30, took them an hour to look at the engine light, each time I went out to the floor for an update the clerks were laughing and j an appointment at 9:30, took them an hour to look at the engine light, each time I went out to the floor for an update the clerks were laughing and joking around and not paying attention. More

This was my first visit to this dealership. The service group was professional and very welcoming. They also washed my car and hand dried it. Great experience. group was professional and very welcoming. They also washed my car and hand dried it. Great experience. More

It took about 15 more minutes this time. Other wise it was fine. Nelson was considerate and helpful. His follow up today on the quote he gave me was helpful. was fine. Nelson was considerate and helpful. His follow up today on the quote he gave me was helpful. More

Always curious and polite to the customer and clean dealership the service advisor is honest and tells you what needs to be fixed and cost dealership the service advisor is honest and tells you what needs to be fixed and cost More