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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,075 Reviews

1,075 Reviews of Genesis of Milwaukee - Service Center

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December 24, 2020

Service was good but got bad news that my airbag on passenger side doesent work and its not covered under warrenty so if you guys dont care about safety why should I. It costs more than my car is worth More

by CDAISY820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 06, 2021 -

Genesis of Milwaukee responded

Thank you for bringing this to our attention. Unfortunately, we are unable to find your full name in our system to contact you directly. Please reach out to our Service Manager, John Diez, at 262-522-1000 so we can discuss this further with you.

December 19, 2020

Very quick service, courteous and professional. Please don't tell me how many words I need to use for this review before I can submit!!!!! More

by PLSMITH2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean in Service Department
Dec 23, 2020 -

Genesis of Milwaukee responded

Thank you for the review!

December 18, 2020

I had to bring my car in for some major repairs and as expected the service department did an excellent job again restoring heat back in my car for the winter. More

by PETERRADLOFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble
Dec 23, 2020 -

Genesis of Milwaukee responded

Peter - thank you for sharing!

December 17, 2020

Service was quick and thorough and reasonably priced. Nice facilities and clean. Warranty work was done without pressure to purchase more. Great service will go back again. More

by JeffGregors
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Dec 23, 2020 -

Genesis of Milwaukee responded

Thank you for sharing, Jeff! We are glad you had a clean and comfortable visit with us!

December 17, 2020

I came in for a oil change, cars heater repaired and a new car radio. You never have the parts and the radio cost 2k plus. I went home with an oil change. Nelson took care of me with updates. I stayed More

by JERRY2145
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson. Vega
Jan 06, 2021 -

Genesis of Milwaukee responded

Jerry - thank you for bringing this to our attention. Please reach out to our General Manager, Jim Tessmer, at 262-522-1000 to discuss this situation further with us. Again, thank you for your feedback and we hope to hear from you soon.

December 17, 2020

Service writer Chris Brunn followed up on the problem with the knowledge of a service technician! Impressive! Not to take a chance on replacing the faulty seal alone in the transfer case, they replaced t More

by dprice21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brunn
Dec 23, 2020 -

Genesis of Milwaukee responded

Thank you for sharing your recent experience with us!

December 16, 2020

Great experience, as usual. Very professional and complete. Waited an hr which was not too bad. Recall on brakes. Had to wait several weeks to get parts. More

by THEKOMPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 23, 2020 -

Genesis of Milwaukee responded

Thank you for sharing!

December 16, 2020

It was a great experience from beginning to end and everyone was friendly and wearing masks and practicing social distancing which was very nice. Thank you so much More

by colombianfabio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Diez Dan Doble Randy Malitz Jean Sommers
Dec 23, 2020 -

Genesis of Milwaukee responded

At Boucher, we're continuing our commitment to keeping our guests and employees safe during the Covid-19 pandemic. We are glad you had a safe and comfortable visit with us!

December 15, 2020

Service was faster than I expected and done correctly and a bonus that the car was washed, too. Thank you very much for all that you did! More

by GK
Recommend Dealer
Yes
Employees Worked With
dont know
Dec 16, 2020 -

Genesis of Milwaukee responded

Thank you for the 5-stars!

December 15, 2020

My car needed service. Jean Sommers took control of the situation by having a driver come out to my home, pick up my car, back to the dealership and he brought car back to my home. Due to Covid 19 and my More

by Carmen Goersch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Dec 16, 2020 -

Genesis of Milwaukee responded

We are thrilled we were able to make servicing your vehicle as easy and as safe as possible, Carmen!

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