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Genesis of Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.7
1,099 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 1,099 reviews

May 19, 2023

Unfortunately, the service of this dealership has deteriorated over time. I am on my fifth Genesis and I regret buying the current one. Overpriced and service levels are abysmal. Cannot get a retu More

by VJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pawel,
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May 23, 2023 -

Genesis of Naples responded

We're sorry to hear that you're dissatisfied with your recent experience, and we take feedback like this very seriously. Please give me a call directly so we can help make things right for you. We are grateful for your loyal business and want to ensure that we are providing you with the best care going forward. Thank you. Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 30, 2023 -

VJM responded

As a follow up, the GM, Operations Manager and Service Manager all responded in some way. I learned through the GM of the unprecedented demand they are experiencing for both sales and service. Two dealerships in Ft. Meyers and Punta Gorda were basically put of of operations due to Hurricane Ian. That additional demand cannot be absorbed easily and have things run smoothly. They have stated they are hiring additional help which may mitigate some of the frustrations that customers are experiencing. My advice, be honest and tell the whole story, most customers will be sympathetic and understanding. Pawel will get some much needed help and avoid a nervous breakdown. Thank you for reaching out and explaining.

April 18, 2023

Gary was great! A joy to work with. Explained everything perfectly and took care of all details with our transaction More

by danogrinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
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Apr 18, 2023 -

Genesis of Naples responded

We're thrilled to hear that Gary provided excellent service during your transaction with us! Thank you for sharing your experience at our business. We appreciate your support for Genesis of Naples!

March 21, 2023

Very good service very good customer support I like the car very much the technology is amazing More

by Davidphoward1031@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Palwal
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Mar 21, 2023 -

Genesis of Naples responded

We are happy to hear from you, David! Thank you for choosing Genesis of Naples and for sharing your experience. Drive safely until we see you next!

March 15, 2023

Wonderful service. Pawel was superb!! Professional, courteous, extremely knowledgeable! The VERY best I have ever dealt with in any dealership. More

by Charleskrulak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel , Michelle Leon
Report | Print
Mar 16, 2023 -

Genesis of Naples responded

Charles, it is gratifying to hear that you had such a positive experience with Pawel and the team! Thank you for choosing Genesis of Naples and for sharing your support. Drive safely!

March 04, 2023

This was the third G90 I leased or bought from Genesis of Naples. Always a good experience. Service over the past 6 years has been excellent. The salesman who handled my sale earlier this week, Rob Reilly More

by hplamberson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Reilly and John D'Angelo
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Mar 06, 2023 -

Genesis of Naples responded

Rob and the entire Genesis of Naples team are thrilled to see your glowing review! Thank you so much for supporting Genesis of Naples and please let us know if you need anything down the line!

March 02, 2023

TJ really knows his product! !!!! I wanted a G 80 Sab Ice. Not available. Looked at “Matt” not for me. My 1st 2020 G 80 SAVED MY LIFE. I had an accident in October. My car More

by jmaginness
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ he knows his product ?? ???????? & financial guy , Michelle Leon
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Mar 03, 2023 -

Genesis of Naples responded

Nancy, it makes our day to see reviews like this! We're over the moon TJ could accommodate your specifications and get the right vehicle for you. It's incredible to see that your last Genesis G80 was able to help you like this — thank you for sharing your experience. We're elated that you're loving your new Genesis G80 now, as well. Safe travels from all of us at Genesis of Naples, and enjoy the new ride!

February 16, 2023

Outstanding service. Car was picked up on time and delivered on time. We we love the service. More

by Johnmaxwell15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Report | Print
Feb 16, 2023 -

Genesis of Naples responded

Thanks for the awesome review of Genesis of Naples! We are happy to hear our team delivered five-star service.

January 28, 2023

Friendly helpful took time to teach me the features. Brad was courteous and professional. Liked him a lot. More

by Michaelchesman27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
Report | Print
Jan 30, 2023 -

Genesis of Naples responded

Thanks for giving Brad a shoutout! We are glad that the team was friendly and professional. See you again next time here at Genesis of Naples!

January 22, 2023

Friendly, fast and totally customer focused. Aamir is always smiling and makes the entire experience enjoyable. More

by dougfi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aamir
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Jan 22, 2023 -

Genesis of Naples responded

It's so great to hear that Aamir was a delight to work with! Thank you for the 5-stars from all of us at Genesis of Naples!

January 17, 2023

Aamir is extremely helpful. Service team is very professional. Service team is very reliable and I fully trust them More

by LCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aamir, Michelle Leon
Report | Print
Jan 17, 2023 -

Genesis of Naples responded

Thank you so much for your wonderful review! Aamir and the rest of the Genesis of Naples team appreciate your continued support!

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