Genesis of Naples
Naples, FL
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I have been a loyal Genesis customer for nearly 10 years and I have spent approximately $100,000 with the company, so I was deeply disappointed by my recent experience with the valet service. When I first c and I have spent approximately $100,000 with the company, so I was deeply disappointed by my recent experience with the valet service. When I first called to schedule a pick up, I was asked for several pieces of information, including my drivers license, my date of birth and my car insurance details. I was only unable to provide the insurance numbers at that moment, and after we hung up, the representative canceled my appointment entirely. The following day, I waited all morning for someone to collect my car, but no one called and no one arrived. I had to call myself, and I spoke with Charles to apologize for the error and rescheduled me for the next day. When the valet came to pick up my car, he photographed the vehicle inside and out, including the tires, the trunk and every angle. When the car was returned on time, the driver again photographed everything, including the doors and interior, bumper, tires, front end, and hood. I understand documentation maybe Company policy, the process felt excessive and left me feeling as though that I were being treated like a suspect. For a customer of my loyalty, this was uncomfortable and unwelcoming, and it felt very short of the service I expect from Genesis. More
Checking in was quick and easy. The area where I waited for my car was clean and comfortable. Service was fast and efficient and my service provider, Charles, was extremely helpful. The area where I waited for my car was clean and comfortable. Service was fast and efficient and my service provider, Charles, was extremely helpful. More
It was a pleasant experience and so easy to buy a car here. When I walked in, Anthony was ready and we got right to business. It was very professional business and respectful of my time. All of the docum here. When I walked in, Anthony was ready and we got right to business. It was very professional business and respectful of my time. All of the documentation was done for me and made easy, financing happened in a snap, and I was off with my beautiful new car. I would recommend this dealership over any I’ve visited in the past. More
Cannot give 5 stars due to the following: Recall service appointment was made for 2 recalls (sunroof drainage & fuel crossover). Both recalls were noted on the appointment and verbally at the time of drop o appointment was made for 2 recalls (sunroof drainage & fuel crossover). Both recalls were noted on the appointment and verbally at the time of drop off. Vehicle was picked up with understanding that recalls were done, along with other warranty items being addressed. Received a thank you email from the dealer indicating there was still an open recall on the vehicle. I checked the pickup paperwork and it looks like the sunroof drain recall was not done. This needs to be addressed and rectified by the dealer with minimal inconvenience to me. More
My car's battery died and I was able to get to the dealership for service. They were very nice and took me in without an appointment (kind of an emergency situation). The problem that I found most c dealership for service. They were very nice and took me in without an appointment (kind of an emergency situation). The problem that I found most challenging is that they had to charge my cars battery for almost 2 days. In that period of time they could not tell me when I would be able to pick up my car. My service person was Charles, and he was great. More
the salesman and finance dept was very good. ...sales manager was very good too..thank you ...sales manager was very good too..thank you More
Happy with my car - color, style and options that I wanted. It was easy to finalize. I had to go back to get my client full tank of gas - it had less than 1/4 tank when I left. wanted. It was easy to finalize. I had to go back to get my client full tank of gas - it had less than 1/4 tank when I left. More
Brian did a great job in no haggle, follow up/followed through on our trade in. Brian was professional and courteous, he went over the new GV80 features that were changed from our 2023 GV80 trade in. I wa through on our trade in. Brian was professional and courteous, he went over the new GV80 features that were changed from our 2023 GV80 trade in. I was in & out of the dealership in 1 hour with a clean new car and full tank of gas. I made the deal from Central Florida over the phone, it was worth my 9 hour round trip drive. Thank you Brian More


