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Genesis of Naples - Service Center

Naples, FL

4.5
305 Reviews

305 Reviews of Genesis of Naples - Service Center

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May 20, 2025

All good. However, once again I had a tire rotation and the air inflation was never checked. This has been a regular practice throughout all my regular mainten More

by TALMEIDA20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Colgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter
May 21, 2025 -

Genesis of Naples responded

Thank you for bringing this to our attention. At Genesis of Naples, we strive for thorough service and apologize if we've fallen short with the tire inflation checks during your visits. We'll address this concern with our team to ensure it doesn't happen again in the future!

May 18, 2025

Peter was a pleasant and helpful agent The dealership is under renovation but they are doing as best as they can More

by JJJ10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Genesis of Naples responded

Thank you for your understanding and patience during our renovations at Genesis of Naples. We're glad to hear that Peter provided pleasant and helpful service! We appreciate your support.

May 18, 2025

fast and efficient service very satisfied great customer service and great auto dealership will happily buy again More

by c12427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Genesis of Naples responded

We're delighted to hear you had a fast and efficient experience with us at Genesis of Naples! Thank you for your kind words, and we look forward to assisting you in the future.

May 17, 2025

Pawel was outstanding. He answered all of my questions and got me in and out in of the service area in a short time. More

by gpribish
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Barniki
May 19, 2025 -

Genesis of Naples responded

We're delighted to hear that Pawel provided outstanding service and made your visit efficient at Genesis of Naples. Thank you for sharing your experience with us!

May 16, 2025

Great service. Had car serviced for maintenance. Car was promised at 1:00. Parwel called me at 1:02 to tell me my car was ready. Washed and serviced when I picked More

by CMCCONNELL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pawel Bartnicki
May 19, 2025 -

Genesis of Naples responded

Thank you for sharing your experience! We're delighted to hear that Parwel and the Genesis of Naples team provided timely service. We appreciate your feedback and look forward to serving you again in the future!

May 16, 2025

peter did a great job very helpful. getting paperwork too slow so i could pay and go home. sorry bruce midler More

by bruce m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
peter franks
May 19, 2025 -

Genesis of Naples responded

Thank you for your feedback! We're glad to hear Peter was helpful during your visit at Genesis of Naples. We apologize for the delay with the paperwork and appreciate your patience. We'll work on improving this aspect of our service.

May 15, 2025

Brought vehicle in for normal maintenance and had additional engine concerns. Peter addressed all my concerns and communicated service recommendations effectively. Check out process was very smooth More

by erin.crumly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Frank
May 15, 2025 -

Genesis of Naples responded

We're delighted to hear that Peter provided excellent service and addressed all your concerns at Genesis of Naples, Erin. It's great to know the check-out process was smooth despite our renovations. Thank you for sharing your experience!

May 15, 2025

Genesis service dept is always top notch. Good communication and usually very quick get me in and out in timely manner. More

by smitty2515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
May 15, 2025 -

Genesis of Naples responded

Thank you for recognizing the excellent service from our team at Genesis of Naples! We're delighted to hear that communication and efficiency have met your expectations. We look forward to serving you again soon!

May 15, 2025

Scheduled regular maintenance on line. Dropped car off and although very busy was taken care of right away. Received a call when service was complete at the time I was given. Service rep p More

by JACYMANOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
May 16, 2025 -

Genesis of Naples responded

We're delighted to hear that your maintenance experience was smooth and efficient at Genesis of Naples. Our team is always here to ensure everything goes seamlessly, including addressing any issues like the chrome striping. Thanks for sharing your positive feedback!

May 15, 2025

Quick easy and efficient! With a car!! jC was wonderful on both ends. Thank you More

by christineltd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Celis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Genesis of Naples responded

We really appreciate your positive review, Christine! Thank you for choosing Genesis of Naples and for giving our team a shoutout. Safe travels!

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