Jorge Sierra
Jorge Sierra at Genesis of Naples

Jorge Sierra

Service Advisor

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.7
160 Reviews
4.7

160 Reviews

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160 Reviews of Jorge Sierra

October 25, 2026

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Employee Rating

Service department was excellent. Peter and Charlie were great. Prompt and professional. If I am being honest, front desk made me feel like I was a nuisance. Like their goal was to More

by JRUSK88
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Oct 26, 2026

Genesis of Naples responded

Thank you for sharing both your positive and constructive feedback. We are pleased to hear that Peter and Charlie provided you with excellent and professional service. We will address your feedback with the rest of our team. If there’s anything else we can do to assist you, please feel free to give us a call. Thank you for choosing Genesis of Naples!

October 19, 2026

Dealership Rating
Employee Rating

The guys got me taken care pretty quickly considering it was a busy morning. I was there to drop off my Genesis GV 80 (which I still love!!) and pick up a loaner for a day. More

by davidsams3886
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis

Oct 19, 2026

Genesis of Naples responded

Hi David! We are glad to hear you felt well taken care of by our team. Thanks for choosing Genesis of Naples and for sharing your support!

October 17, 2026

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Service easy to set up and it was completed in a very efficient time. Service members were very helpful More

by bbsch7
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 17, 2026

Genesis of Naples responded

Thank you for sharing your fantastic feedback about our team! We hope you will consider giving us another opportunity to assist you in the future here at Genesis of Naples!

October 12, 2026

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Employee Rating

Excellent service from the service department. Advisor Jorge Sierra was very attentive and professional. Everything was very quick, and the price was fair. Quality work backed by a warranty. Thank More

by ROLI
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2026

Genesis of Naples responded

Thank you for sharing your experience with Jorge and our team! We appreciate your business, and we'll see you again here at Genesis of Naples. Safe travels!

October 02, 2026

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This is my 3rd Genesis and I have been working with this dealer since 2017. The entire experience this time was outstanding, what you expect from a luxury car dealer. More

by golfer 258
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Recommend Dealer
Yes
Oct 02, 2026

Genesis of Naples responded

Thank you for sharing your experience with Genesis of Naples and for your loyalty since 2017! We appreciate your continued business and are glad to hear you had an outstanding experience. Congratulations on your new Genesis!

October 02, 2026

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Employee Rating

Great customer service. Great area to wait very efficient staff! Always pleasant and efficient. Thanks More

by Mbc4141
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2026

Genesis of Naples responded

We love hearing that our customers are in good hands with our team! Thank you for choosing Genesis of Naples and for sharing your support here. See you next time!

September 25, 2026

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Employee Rating

The service department is helpful and efficient. They took me on short notice on a Saturday afternoon over a holiday weekend and got the work done so I could drive over the weekend! More

by LISETTE
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Sierra

Sep 25, 2026

Genesis of Naples responded

Hi Lisette, we're glad our service team could assist you promptly at Genesis of Naples. We wish you safe travels ahead!

September 13, 2026

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Peter was very helpful and professional. My GV80 was fixed within a few hours and is running perfectly More

by dammons
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 13, 2026

Genesis of Naples responded

We're glad Peter and our team got your GV80 back in top shape so quickly! We appreciate your business and your kind words for Peter. Thank you from all of us at Genesis of Naples!

August 27, 2026

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Great service and sales Especially Michael and John in sales quality car care and professional More

by Rkcboss
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2026

Genesis of Naples responded

Thank you for taking the time to write Michael, John, and Genesis of Naples a review!

August 21, 2026

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Employee Rating

Service was good. I felt replacing the windshield wipers was a little bit of an unnecessary upsell, but I guess it was noted by the mechanic that worked on it. I’m gla More

by deniselujankw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 25, 2026

Genesis of Naples responded

Thank you for sharing your feedback, Denise. We understand your concern and want to clarify that the message you received is not an advertisement. The notification is related to the GPS system’s opt-out settings. We understand that navigating these settings can be confusing, and we appreciate you letting us know that you are not comfortable working through the process on your own. You will be visiting our dealership this week, and our team will be happy to assist you in person and walk you through the appropriate steps to address the GPS settings. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

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