Genesis of Naples - Service Center

Pawel is extremely professional, easy to communicate with and very customer focused. It is a pleasure working with him. and very customer focused. It is a pleasure working with him. More

Efficient service, honest opinion about my checkup, good value for the service, excellent service personel value for the service, excellent service personel More

When I had a recent issue with my Genesis, Steve Kalinowski in sales and CJ in the service department were awesome to work with. Getting it in for service right away, the car was fixed while I was o Kalinowski in sales and CJ in the service department were awesome to work with. Getting it in for service right away, the car was fixed while I was out of town and didn't have a need for it. Communication was very professional, timely and truly professional. This time around was a great experience. More

Peter said it would take 2 and a quarter hours and he was right in the money. Thanks right in the money. Thanks More

The construction has created a mess with the overcrowded trailers, etc. the service guys themselves are great and trying to make the best of the situation! trailers, etc. the service guys themselves are great and trying to make the best of the situation! More

Good work and very efficient. Customer service representative was pleasant, helpful and followed up at all stages of maintenance. Customer service representative was pleasant, helpful and followed up at all stages of maintenance. More

Absolutely not a luxury car dealership experience. Does anyone care about service performance of a luxury vehicle dealership experience? My 4th experience for service and repairs. Leaving messages and Does anyone care about service performance of a luxury vehicle dealership experience? My 4th experience for service and repairs. Leaving messages and no response from service department. Car is never cleaned inside. My worst luxury car dealership experience ever compared to previous luxury car dealerships. More

Always courteous and on time. Pawel is great service representative Thanks for the great job Pawel is great service representative Thanks for the great job More

From start to finish it was a pleasant and easy experience Service tech was great! experience Service tech was great! More

I would give it zero if it was an option. The whole service dept needs overhauling in my opinion. They are not customer orientated. I was called an told they had a loaner available on Wednes The whole service dept needs overhauling in my opinion. They are not customer orientated. I was called an told they had a loaner available on Wednesday and after talking to Peter he confirmed with me this loaner will be held till Friday. I did not know when I could drive out to Naples. It turned out that Wednesday I could make the trip, it was 3:30. I arrived at 4:40 and went to Peters office, he wasn’t there, I waited outside the office. After 15-20 minutes of no show my wife went into the office next to Peters and asked if he could let him know we are waiting for him. His response was, he went home. Everybody knew he went but nobody could tell you he went home. I told this rep I was here to pick up a loaner he went to another office and came with someone who told that there were no more loaners left for the day. I should have called to say I was coming to pick up the loaner that Peter said was available till Friday. That they don’t hold vehicles till Friday, Peter was wrong. Peter has not called me back since 5/25, my salesman has not called me back. I have since got my GV80 scheduled for service and I am looking forward to a happy relationship with a new dealership. More