Genesis of Naples - Service Center

Very disappointed in the service and my experience. The dealership does not offer loaner cars they just Uber you home and no transportation back to the dealership. They gave me my car back and as I was The dealership does not offer loaner cars they just Uber you home and no transportation back to the dealership. They gave me my car back and as I was driving out, I could hear that there was something stuck in my front tire. It took me two seconds to realize that, but somehow they didn’t notice it at the dealership. I had to turn around, bring it back to find out that they had run over a screw and destroyed my tire. They were too busy to change my tire and I didn’t get my car back until the next day with the spare tire on it! Now I have to go back again for them to put the new tire on. All in all, a disaster. I went there to tint my windows. They did a good job on that and Linda was pleasant to work with and competent. However, the rest of the experience was terrible and Genesis is supposed to be a higher end car mfg competing with Lexus, BMW, Mercedes etc… They fell woefully short of those standards. More

I came into pick up my new Genesis GV80. The car was prepped and clean and ready to go. Jacob sat in the car with us and went over all the important things I needed to get started. He expl The car was prepped and clean and ready to go. Jacob sat in the car with us and went over all the important things I needed to get started. He explained everything simply and slowly. I’m thankful that he did. There is a an abundance of information. We are very happy with the service we have received so far. More

The service at this dealership is outstanding. From the second that you pull up to the service area, the customer service agent comes out, greets you, asks questions and keeps you updated on what From the second that you pull up to the service area, the customer service agent comes out, greets you, asks questions and keeps you updated on what is going on with your car while it’s there until you can pick it back up. It’s outstanding! More

While it was difficult to connect to the Service Dept. , once I did and got an appointment, Peter was great to work with. The service was fast and professional , once I did and got an appointment, Peter was great to work with. The service was fast and professional More

Fantastic service. Every time I deal with Genesis of Naples they are courteous and fast with the service requested. Every time I deal with Genesis of Naples they are courteous and fast with the service requested. More

The dealership honors the valet program offered by Genesis. Not every dealer does so. My car was picked up early, serviced and returned earlier than expected (a good thing). I'm very happy with the en Genesis. Not every dealer does so. My car was picked up early, serviced and returned earlier than expected (a good thing). I'm very happy with the entire process. More

Prompt service, very nice lounge area. Helpful Service advisor who thoroughly explain everything. Service was quick Helpful Service advisor who thoroughly explain everything. Service was quick More

This dealership is just wonderful. Everyone there is caring and they give attention to detail. Every time we visit I tell the service manager how much we appreciate the throughness t Everyone there is caring and they give attention to detail. Every time we visit I tell the service manager how much we appreciate the throughness the give our vehicle. More

This was one of the best experiences I've had in regards to getting and auto scheduled maintenance done. The pickup and return were seamless and on time. I would highly recommend Genesis of Naples to anyo to getting and auto scheduled maintenance done. The pickup and return were seamless and on time. I would highly recommend Genesis of Naples to anyone who wants and expects a great customer service experience. More

I had a very good experience with the service department thanks to JC Davies. He was very professional and knowledgeable thanks to JC Davies. He was very professional and knowledgeable More