Genesis of Naples - Service Center

Super service and manners from JC at the service department. When I showed up to pay, his partner settled the bill to accelerate service. Bravo! department. When I showed up to pay, his partner settled the bill to accelerate service. Bravo! More

We had a great buying experience at Genesis of Naples. Tony, our sales contact, was knowledgeable, responsive, respectful, helpful and an absolutely pleasure to deal with. He listened closely and understo Tony, our sales contact, was knowledgeable, responsive, respectful, helpful and an absolutely pleasure to deal with. He listened closely and understood the aspects of purchasing a new vehicle that were important to us, and did a great job moving the buying process forward without trying to pressure us. He was respectful of our desire to do our own due diligence before we committed to buying and was always available when we had questions. Since completing our purchase, Tony has continued to be responsive and available when we needed assistance or had questions. Very favorable buying experience. Thanks very much! More

Peter was fantastic on this visit and ultimately getting the new software installed. Peter also helped me with setting the map view. the new software installed. Peter also helped me with setting the map view. More

JC Davies did a thorough job of explaining the fix to my car! Everything seems to be in order! car! Everything seems to be in order! More

Pavel in the service dept. was able to squeeze me into the schedule and get my engine issue fixed earlier than promised. He was a pleasure to work with. was able to squeeze me into the schedule and get my engine issue fixed earlier than promised. He was a pleasure to work with. More

Able to answer all my questions. Very knowledgeable about the vehicle and took the time to show me how some of the settings worked Very knowledgeable about the vehicle and took the time to show me how some of the settings worked More

Good service for recall repair. I opted to wait and work was done almost an hour earlier than estimated. I opted to wait and work was done almost an hour earlier than estimated. More

Joe was amazing in helping me with my recall. He got me back home and back to the dealership with such graciousness. Overall a lovely service. He got me back home and back to the dealership with such graciousness. Overall a lovely service. More

Work was done quickly, well within wait-time estimate. Arrival was well handled, and followed up as promised about an unresolved issue with infotainment system. Arrival was well handled, and followed up as promised about an unresolved issue with infotainment system. More

Very disappointed in the service and my experience. The dealership does not offer loaner cars they just Uber you home and no transportation back to the dealership. They gave me my car back and as I was The dealership does not offer loaner cars they just Uber you home and no transportation back to the dealership. They gave me my car back and as I was driving out, I could hear that there was something stuck in my front tire. It took me two seconds to realize that, but somehow they didn’t notice it at the dealership. I had to turn around, bring it back to find out that they had run over a screw and destroyed my tire. They were too busy to change my tire and I didn’t get my car back until the next day with the spare tire on it! Now I have to go back again for them to put the new tire on. All in all, a disaster. I went there to tint my windows. They did a good job on that and Linda was pleasant to work with and competent. However, the rest of the experience was terrible and Genesis is supposed to be a higher end car mfg competing with Lexus, BMW, Mercedes etc… They fell woefully short of those standards. More