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Alex Valentin
10 Reviews
10 Reviews
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10 Reviews of Alex Valentin
October 04, 2026
Charles Sutton and the team took great care of me . I had an oil and filter change as well as some warranty work on my panoramic roof trim in around 90 minutes. I had an oil and filter change as well as some warranty work on my panoramic roof trim in around 90 minutes. More
by EDC3535
Verified CustomerOther Employees Tagged: Charles Sutton
September 25, 2026
The service center itself is fine. However, the quality of my Genisis vehicle is very poor. I purchased my 2022 GB 80 brand new in addition to a large number of recalls, in just four y However, the quality of my Genisis vehicle is very poor. I purchased my 2022 GB 80 brand new in addition to a large number of recalls, in just four years my air-conditioning has already broke, my transmission has needed to be replaced, and my suspension has needed to be replaced. I’m very dissatisfied with Genisis vehicles overall and would not recommend someone to purchase them. My car has been in the shop for the last two months getting recalls worked on, my transmission replaced, and now I’m on my third set of tires due to bad suspension. The car doesn’t even have 50,000 miles on it yet. More
by carleycomeriato
July 22, 2026
Alex Valentín and Mike Pino are a credit to their profession and exemplify the definition of excellence in character and service. They are key components to the value of Genesis and the overall quali profession and exemplify the definition of excellence in character and service. They are key components to the value of Genesis and the overall quality of the vehicle service industry. The best tandem I’ve seen in over 40 years of vehicle ownership. More
by themoralesteam239
Other Employees Tagged: Mike Pino - 5 Starts
July 05, 2026
Ever since the remodel the system of repair has been terrible. A few months ago you" lost" my car in the system for 2 weeks without working on it. Last week you said you fixed the AC and within 30 minut terrible. A few months ago you" lost" my car in the system for 2 weeks without working on it. Last week you said you fixed the AC and within 30 minutes of driving it off the lot It wasn't working again. It is such a shame because the first couple of years you guys were great with service for my g90. I always had a dedicated service rep I knew him and he was accessible. Now it is impossible to get anyone on the phone no one responds to text emails or voice messages. I love the Genesis car but I will not buy another one because of dealing with your service department More
by watson.marygay
October 17, 2025
Rob Reilly was knowledgeable, experienced, professional and courteous. Attended to every detail. The best sales process I have ever experienced. Better than Mercedes, Audi and Lexus. and courteous. Attended to every detail. The best sales process I have ever experienced. Better than Mercedes, Audi and Lexus. More
by DCotter
Other Employees Tagged: Rob Reilly, Remi Mendozzi, Jorge Sierra , TJ
August 02, 2025
pleasant surprise ,from naples genesis . .. fast service from service manager(Alex) and a shop foreman (Joe) good team ...that a way for a satisfied customer. keep up the good work guys .. fast service from service manager(Alex) and a shop foreman (Joe) good team ...that a way for a satisfied customer. keep up the good work guys More
by kovyfamily
July 15, 2025
Impeccable performance and service with a valet who at the scheduled time arrived at my residence with a loaner car. the scheduled time arrived at my residence with a loaner car. More
by Silvano.colombo
Other Employees Tagged: Dan Rake, Mike Colgan, Remi Mendozzi, Jorge Sierra, Jeff Stall
May 08, 2025
I had a disappointing experience at the Genesis of Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service proces Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service process frustrating and unnecessarily difficult. I ended up walking out to avoid conflict. To make matters worse, his manager promised to follow up but never did—an outright failure in customer service and professionalism. The only redeeming part of my experience was the Service Director, who responded to my email in a timely and professional manner. Unlike Jamie and his manager, she was apologetic and seemed genuinely concerned about my poor experience. While I appreciate the service director’s efforts, it doesn’t erase the frustration and lack of accountability I faced with the rest of the team. Hopefully this was only a one time experience. Having said that, the buying experience was flawless. More
by Monthly Customer
Other Employees Tagged: Jamie Ruis
May 03, 2025
Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RE 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RENTAL…TERRIBLE CUSTOMER SERVICE AND SERVICE DEPARTMENT. WOULD NOT BUY A CAR FROM THIS DEALERSHIP…. More
by SRS
Other Employees Tagged: Dan Rake, Carlos Caraballo, Laura Belliveau, Anthony "Tony" Catalina, Eddie Garcia, Sammy Jo Mannering, John D'Angelo, Kevin Poeling, Jeff Stall
