Alex Valentin

Alex Valentín and Mike Pino are a credit to their profession and exemplify the definition of excellence in character and service. They are key components to the value of Genesis and the overall quali profession and exemplify the definition of excellence in character and service. They are key components to the value of Genesis and the overall quality of the vehicle service industry. The best tandem I’ve seen in over 40 years of vehicle ownership. More

by themoralesteam239 Verified Customer Verified Customer

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Ever since the remodel the system of repair has been terrible. A few months ago you" lost" my car in the system for 2 weeks without working on it. Last week you said you fixed the AC and within 30 minut terrible. A few months ago you" lost" my car in the system for 2 weeks without working on it. Last week you said you fixed the AC and within 30 minutes of driving it off the lot It wasn't working again. It is such a shame because the first couple of years you guys were great with service for my g90. I always had a dedicated service rep I knew him and he was accessible. Now it is impossible to get anyone on the phone no one responds to text emails or voice messages. I love the Genesis car but I will not buy another one because of dealing with your service department More

by watson.marygay Verified Customer Verified Customer

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Rob Reilly was knowledgeable, experienced, professional and courteous. Attended to every detail. The best sales process I have ever experienced. Better than Mercedes, Audi and Lexus. and courteous. Attended to every detail. The best sales process I have ever experienced. Better than Mercedes, Audi and Lexus. More

by DCotter Verified Customer Verified Customer

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pleasant surprise ,from naples genesis . .. fast service from service manager(Alex) and a shop foreman (Joe) good team ...that a way for a satisfied customer. keep up the good work guys .. fast service from service manager(Alex) and a shop foreman (Joe) good team ...that a way for a satisfied customer. keep up the good work guys More

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Impeccable performance and service with a valet who at the scheduled time arrived at my residence with a loaner car. the scheduled time arrived at my residence with a loaner car. More

by Silvano.colombo Verified Customer Verified Customer

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I had a disappointing experience at the Genesis of Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service proces Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service process frustrating and unnecessarily difficult. I ended up walking out to avoid conflict. To make matters worse, his manager promised to follow up but never did—an outright failure in customer service and professionalism. The only redeeming part of my experience was the Service Director, who responded to my email in a timely and professional manner. Unlike Jamie and his manager, she was apologetic and seemed genuinely concerned about my poor experience. While I appreciate the service director’s efforts, it doesn’t erase the frustration and lack of accountability I faced with the rest of the team. Hopefully this was only a one time experience. Having said that, the buying experience was flawless. More

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Promised loaner when needed when I bought the GV70 in 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RE 12/22. Now air conditioning blew out, car not ready for over a month, and no loaner….Had to rent a car and now THEY WILL NOT REIMBURSE ME FOR THE RENTAL…TERRIBLE CUSTOMER SERVICE AND SERVICE DEPARTMENT. WOULD NOT BUY A CAR FROM THIS DEALERSHIP…. More

by SRS Verified Customer Verified Customer

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Always friendly and willing to help. I’ve been very satisfied with everyone I’ve met. I’ve been very satisfied with everyone I’ve met. More

by A1UDREY Verified Customer Verified Customer

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