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Genesis of Naples - Service Center

Naples, FL

4.5
324 Reviews

324 Reviews of Genesis of Naples - Service Center

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February 09, 2025

Pavel is the best. It’s a very busy place. He always tries to accommodate me. More

by debaugeb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavel
Feb 10, 2025 -

Genesis of Naples responded

Thank you for leaving Pavel and Genesis of Naples a five-star review! It was a pleasure to assist you.

February 09, 2025

The team was ready for me when I arrived, kept me updated on the progress and shared all the service details. Easy Cheesy 😊 More

by edmaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Genesis of Naples responded

We're delighted to hear that your experience was smooth and informative with the team at Genesis of Naples. Thanks for sharing your feedback!

February 08, 2025

First class valet service - pick up and return. Great service on the vehicle. Great wash, too! More

by FSDusk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Genesis of Naples responded

We are glad to hear that you appreciated the valet service and car wash. Thanks for choosing Genesis of Naples!

February 08, 2025

JC was the most courteous and helpful service man I have ever met! He was great More

by peckle00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Genesis of Naples responded

While we appreciate the kind feedback about JC, it is disappointing to see the low rating. If there is anything more we can do to improve your visit or earn your 5 stars, please don’t hesitate to reach out. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 07, 2025

Easy scheduling. Good service while there. Only issue is at 5 the nite before you canceled my loaner. Poor form. More

by kmsteele1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richeka "Ricky" Providence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback with us at Genesis of Naples. We're glad to hear the scheduling and service went well, but we apologize for any inconvenience caused. Our courtesy vehicles are not guaranteed, as they are based on the type of service and availability. If you would like to discuss your experience further, please reach out.

February 07, 2025

Amazing Experience… all work was completed on time and the scratches on the Drivers side door panel were removed!! More

by jonesnaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Celis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Midlam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richeka "Ricky" Providence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandra Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Ruis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Genesis of Naples responded

We're delighted to hear about your amazing experience with Genesis of Naples! It's great that our team could complete the work on time and address those scratches for you. Thanks for sharing your feedback!

February 07, 2025

Great costumer service can’t complain, it was a wonderful experience. I recommend at all times More

by CARMENCURTIS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Genesis of Naples responded

Thank you for your confidence in Genesis of Naples, and for your business. We are grateful to have you as a customer!

February 05, 2025

Dealership performed all the necessary repairs and Peter was very pleasant to work with, however, having to leave your vehicle for almost one month is unacceptable. Genesis did cover my rental, and that is More

by jeannepic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Franks
Feb 05, 2025 -

Genesis of Naples responded

While I'm glad to hear that Peter provided pleasant service and the necessary repairs were completed, I also understand how frustrating it must have been to wait for almost a month. We appreciate both your patience and feedback regarding parts availability and invite you to reach out if there's anything else you'd like to discuss. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 04, 2025

They were very accommodating and squeezed me to meet my tight schedule. They do great work. More

by PJmartonE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Davis and Peter Franks of Genesis of Naples, FL.
Feb 05, 2025 -

Genesis of Naples responded

It was a pleasure to assist you at Genesis of Naples! Thanks for stopping in and leaving a five-star review.

February 04, 2025

Peter got me in , got me out . Genesis has a great service area , with great people. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Feb 05, 2025 -

Genesis of Naples responded

Jack, thanks for giving a shout to Peter and leaving Genesis of Naples a five-star review. See you next time!

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